Job Description

We are looking for a friendly, enthusiastic Customer Care Assistant to join our team!

This is an excellent opportunity for someone who has experience working in a veterinary environment to join our team on a temporary basis to cover Maternity Leave for 12 months. The role will be 24 hours a week on a rota of varying shifts and may require working across the multiple sites.

About the role

The position is very varied therefore we require someone who works well under pressure, has great organisation and time management skills.

The role will include, but is not limited to:Greeting customers Answering telephones Taking payments Updating records Dealing with emails/reports Keeping up to date with our Pet health Club sign-ups, cancellations, and yearly renewals. Scheduling shifts and diary amendments Maintaining the reception area


Our ideal person is someone with good customer service skills as they will be the first point of contact with our clients.

Why join our team

Orwell Veterinary Group is a well-established first-opinion veterinary practice located across three sites in Ipswich and the surrounding area. We are a kind and caring team who pride ourselves on excellent patient care. We work very well as a team and support each other where needed.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.