Job Description

About Us:
At Liverpool Chiropractic Clinic, we're passionate about helping people live more comfortable, mobile, and healthy lives. As a friendly and supportive wellness clinic, we combine professionalism with a personal, human approach to care. We're now looking for a compassionate and service-minded Client Care Coordinator to join our growing team and help support our patients throughout their healing journey.

About the Role:
This is a vital front-of-house and clinical support role. You'll be the welcoming first contact for our patients and a consistent point of reassurance, helping people feel calm, cared for, and confident as they navigate their care with us.

Client Engagement & Service:

Welcome patients warmly and guide them through their appointments with empathy and professionalism Manage bookings, reschedules, and follow-ups with care and precision Respond to phone, email, and social media enquiries in a helpful, timely way Discuss care plans, payment options, and appointment schedules in a confident but kind manner Keep patient records accurate and confidential Maintain a clean, comfortable reception and clinic space to promote a positive experience
In-Clinic Support:

Prepare and guide patients using therapy equipment (training provided) Perform non-invasive scans and observations with sensitivity and attention to patient comfort Support the chiropractors by preparing treatment rooms and ensuring smooth clinical flow Offer gentle assistance and supervision as patients navigate in-clinic rehabilitation activities
Who We're Looking For:

A natural communicator with strong empathy and a desire to help people Someone calm under pressure with great attention to detail Experience in healthcare, patient services, or customer care preferred Comfortable discussing finance and care options with patients Proactive, dependable, and confident in a small, close-knit team Flexible and happy working a mix of early, late, and Saturday morning shifts Willing to learn and assist with light physical support tasks and rehab equipment use
Bonus: Familiarity with social media or practice software is a plus

What You'll Get:

A supportive team environment that truly values your contribution Full training in clinic systems and rehabilitation support Free on-site parking Company pension scheme Team socials and opportunities to grow in a healthcare setting
How to Apply:
Please send us your CV and a short cover letter telling us:

Why you'd like to work in this kind of patient-focused role Your availability or notice period
Job Types: Full-time, Permanent

Pay: 25,480.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person