Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Veterinary Specialist Scotland (VSS) is seeking a confident and compassionate

Client Care Manager, on a 12 month fixed term contract,

to lead our Client Care and Client Services Accounts teams.


You will lead the Client Care Team, ensuring consistently high standards of service and strong adherence to processes. You will also oversee client services accounts, ensuring debt is well managed, billing is timely, and governance requirements are met in line with Linnaeus and Mars guidelines.


Working closely with the senior leadership team, you will help refine processes, reduce complaints, and continuously improve the client journey.

Key Responsibilities

Lead, coach and develop the Client Care and Administration teams, fostering a positive, inclusive and high-performing culture Actively listen to your team, providing constructive and honest feedback through meaningful conversations Build strong, respectful working relationships and recognise and celebrate good performance Oversee all client accounts processes, including debt management, insurance claims and payment plans Ensure accurate and timely billing and adherence to governance and GDPR requirements Review, develop and implement client service procedures, policies and standards to improve the client experience Provide clear insights and summaries of client activity to the senior leadership team, identifying opportunities for improvement Deliver agreed KPIs for Client Care and Accounts, providing monthly reports to the Operations Manager Support recruitment, onboarding, absence management and resourcing to meet hospital needs Promote colleague wellbeing and support the Operations Manager with the day-to-day running of the hospital

About You

You will be a compassionate people leader with experience managing client-facing or administrative teams. You'll bring strong organisational and financial awareness, excellent communication skills, and a genuine passion for delivering outstanding service while supporting and developing others.

Why Join Veterinary Specialist Scotland?

You'll be part of a leading specialist referral hospital within Linnaeus, where collaboration, kindness and clinical excellence go hand in hand -- and where your leadership will make a real difference to colleagues, clients and patients alike.


What we offer

5 weeks holiday + bank holidays + Birthday Leave Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: o Employee assistance program o Eyecare voucher scheme o Free annual Flu jab o Cycle to work scheme Recruitment referral reward scheme

Veterinary Specialist Scotland is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.


At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.


We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.


All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Specialist Scotland, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


#LI-OH1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk