Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
The Client Care Manager is a key role in leading and empowering the reception team to deliver an outstanding experience to our clients and visitors to the practice. It will require you to work closely with the Clinical Directors, Practice Manager and other senior team members. An important aspect of this role is to continuously lead by example and promote positive staff morale.


This is a fullt-ime permanent position working 37.5 hours per week.


Monday, Tuesday, Wednesday & Friday 8.30am - 6.30pm with an hour for lunch


Weekends on a fair rota basis, currently 1 in 4 Saturday or Sunday mornings for 4.5 hours.

Main Purpose and Goals

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To be efficient, pleasant, courteous, polite, concerned, and helpful to all clients, under all conditions, at all times to treat all practice personnel with the same respect and consideration as clients To assist ensure the smooth running of the practice To promote a good image of Bay Vets through a high standard of personal appearance and in communication with members of the public and work colleagues To promote our services, personnel and products, both within and outside the practice at all times To understand and implement practice policies To support marketing initiatives To demonstrate a commitment to continued professional development and training within your role and create a Personal Development Plan with key focus being related to your role To effectively lead and motivate the reception team with the goal of providing a gold standard patient and client service To actively drive and develop the Bay Healthcare Plan & Pet Health for Life and any other reception projects. Arrange regular meetings with Senior Leadership Team and Client Care Team. Provide one to one training and support for anyone providing a service in reception.

Experience

Excellent communication skills


Excellent customer service


Previous experience developing and training other team members. Previous experience managing a team Previous experience and a good knowledge of how to handle complaints.

Knowledge

Project Management


Process Development


Change Management


Leadership Experience and knowledge

Skills & Abilities

Ability to delegate and manage day to day


Excellent computer skills


Excellent organisational Skills


Leadership


Confident Presenting skills


Confident and clear communication skills

What we offer

25 days holiday plus birthday day off Employer company pension contribution Life Assurance Enhanced sickness pay Enhanced equal family leave Staff benefit discount codes Recruitment referral reward scheme E-car salary sacrifice scheme.

Bay Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.



We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.



#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk