Client Contact Administrator Job in Openwork UK Ltd

Client Contact Administrator

Swindon, ENG, GB, United Kingdom

Openwork UK Ltd

21 Current Jobs Openings

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Job Description

Are you an experienced administrator, with a

curious mindset

?

As Client Contact Administrator, you'll provide support to the Customer Experience Specialist in delivering the Client Contact Programme across Openwork and Owl businesses. This role plays a key part in evidencing Adviser adherence to regulatory and internal standards, enhancing customer satisfaction and ensuring consistent application of best practices.

This is a hybrid role, based 2-3 days a week in our Swindon office.

The benefits:

Salary - 27,500 Bonus scheme - on target bonus - 7.5% Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5% Critical illness cover Income protection Death in service - 4x salary 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days. A range of other flexible benefits to include private medical insurance, dental insurance and much more.

You working day will include:

Assisting with programme administration and third-party data processes. Engaging with stakeholders to ensure data is meaningful and outcome focused. Liaising with Clients, Advisers, Supervisors, and PDMs to resolve non-advice queries in line with the Client Contact framework Recommending enhancements to data and reporting for stronger outcomes. Identifying opportunities to improve client contact efficiency. Suggesting and supporting implementation of process improvements. * Assisting with gathering data for adviser oversight, audits and other regulatory requirements.

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