Job Description

About the Role


Therapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a

Client Experience and Sales Specialist

in our

Clapham South

Clinic

. In this very exciting new role at Therapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.


We want people to

'Do their best work at Therapie,'

and as part of the Clinic Team, you will be integral to creating that environment and culture. At Therapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!


Key Responsibilities

Client Satisfaction

Deliver outstanding client service from first contact to follow-up Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

Maximise clinic efficiency through smart diary and booking management Manage stock accurately, including AWI deductions

Sales Performance

Drive and convert consultations with strong upselling and cross-selling Meet KPIs for consultation success, walk-in conversions, and average spend Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

+ Promote skin consultations and identify upsell opportunities via forms
+ Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills

+ Qualified Beauty Therapist
+ Proven experience in client experience management, customer service, or a similar role.
+ Excellent communication and interpersonal skills.
+ Strong analytical and problem-solving abilities.
+ Ability to manage multiple tasks and priorities in a fast-paced environment.