Job Description

Looking for a new challenge for 2026? Are you ready to take the first step towards a transformational future?

Then this is the role for you...

The work you'll do in guiding, supporting and influencing managers from a large number of clients will transform lives, careers and workplace cultures via a range of training programmes delivered to an exceptionally high standard.

As a pivotal member of Notion's Mission Control Team, you will act as a Learner Engagement Specialist, supporting global learners from FTSE 250 and Fortune 500 companies across all sectors (e.g. Virgin Atlantic, University of Warwick, Premier Foods, NHS, David Lloyd Leisure, Co-op and many more), and driving the evolution of our delivery processes. Your role involves a blend of high-standard learner support and proactive operational improvement.

Structured onboarding and training will be provided to ensure you can excel in this role.

Provide expert learner support and experience by:

Acting as the front-line contact for learners, handling queries with professionalism and empathy Proactively engaging with global learners across multiple channels, including phone, Zoom, and email Tracking, analysing and taking action against learner performance to ensure successful outcomes Continuously improving skills to actively encourage and improve individual learner engagement Creating high-quality evaluation reports that are shared with clients to support the successful outcomes of our programmes Joining our weekly live launch events and other training sessions, acting as a technical facilitator and learner liaison Managing and reviewing the quality of candidates' work, providing feedback where necessary, to help facilitate them in achieving their accreditation

Drive operational excellence and innovation by:

Administering the core fundamentals of our service and training programme delivery Proactively identifying inefficiencies in existing client success and delivery processes Contributing ideas and supporting initiatives for workflow automation and process improvement Assisting in the strategic integration of AI and data tools to enhance team speed and accuracy

Support the broader team and future growth by:

Working within a fast-paced, high-output team whilst maintaining exceptionally high standards Preparing for future opportunities to oversee critical delivery paths and assist in programme launches Developing project management and governance capabilities as you demonstrate impact Helping to shape the operational future of the organisation through high performance and innovation

Carry out personal development by:

Participating in our multi-award-winning STAR programme to earn professional management certifications Gaining the tools and skills necessary to transition into a future leadership role Utilising self-development tools and an employee training allowance for additional qualifications

About You

Confident communicator, both online and by phone/Zoom Well-spoken and articulate Strong organisational skills Excellent at multitasking Ability to work well in a fast-paced, high-output environment Excellent customer service skills Ability to work under pressure Ability to work in a collaborative environment An affable people person who can build relationships quickly High levels of accuracy and attention to detail Ideally, a graduate with previous work experience in a complementary area

Remuneration Package

Job Type: Full-time, Permanent, Office-Based in Leamington Spa
Salary: Year 1: 26.5k - 28k, expected to achieve Yr 2: 30-32k
Annual Leave: 20 days paid holiday + 8 bank holidays per year
An additional day's holiday per year of service (up to 5 more days)
An optional 5 days of unpaid leave per year

About Notion

Notion is a multi-award-winning management performance consultancy on a mission to transform workplaces globally by developing a million STAR managers to create EPIC workplace cultures. Certified STAR managers create engaging, productive, inclusive and collaborative work cultures that outperform all others. Our programmes are statistically proven to deliver transformational behavioural change in a manager's capabilities and skills (as independently evaluated by the London School of Economics) within 6 months, and to deliver an average learner ROI of 74x the client's investment. Notion has received industry recognition, winning over 13 major awards in recent years, including the Learning & Development Supplier of the Year award.

Notion is the creator of Operational Coaching and STAR, democratising coaching and making it accessible at scale for all employees.

Benefits of Joining Notion

Your Development

Access to our multi-award-winning STAR programme, and gain professional certifications Access to self-development tools A clear career pathway An employee training allowance for courses or qualifications

Your Wellbeing

Access to a 24-hour confidential and complimentary employee well-being service Free advice on legal, financial, family & medical concerns Free annual flu vaccinations Free annual eye tests Home office purchase scheme

Your Place of Work

Unlimited hot drinks and fresh fruit Weekly team meetings with treats An employee referral scheme A funky office environment with 27" iMacs next to the Parade in Leamington Spa
Job Types: Full-time, Permanent

Pay: 26,500.00-28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free flu jabs Health & wellbeing programme
Ability to commute/relocate:

Leamington Spa CV32 4LY: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person