Job Description

An Invitation, Not a Vacancy

We are not merely recruiting.

We are inviting two exceptional individuals to step into the heart of private wellness care, at one of the West Midlands' most discreet and refined medical destinations.

At Edgbaston Wellness Clinic, our clients expect excellence not only in aesthetics and advanced medical treatment--but in every glance, every conversation, every detail of their journey.

Our World

Situated in the tranquil tree-lined crescent of Edgbaston Village, our clinic combines:

Private GP & surgical services Aesthetic artistry: anti-wrinkle injectables, dermal contouring, regenerative medicine Hormonal and intimate health for men and women IV vitamin therapy, diagnostic wellness scans, skin tightening, PRP, Morpheus8 Executive health consultations and discreet surgical aftercare
We serve clients who are selective, successful, and sophisticated. Our team is composed of NHS-qualified clinicians, surgeons, and professionals at the pinnacle of their fields.

We are now seeking two Client Experience Executives who will match that calibre in everything they do.

Who You Must Be

This is not a reception job.

This is a role for those who understand luxury, live service, and anticipate excellence without being asked.

You are:

Flawlessly presented, elegant in communication, and gracious under pressure Digitally fluent, knowing that today's luxury is found as much in a perfect DM response as in a handwritten card Socially intelligent, able to read a room, reassure a client post-procedure, or gently suggest a wellness package Entrepreneurial, spotting moments for brand growth, client loyalty, and digital storytelling
Most importantly, you bring warmth, loyalty, and the kind of sparkle that cannot be taught.

What You Will Do

Guest Journey & Front of House

Welcome every client with confidence, calm and discretion--as they arrive for intimate treatments, minor procedures, wellness infusions, or GP consultations Manage luxury appointment flow with seamless diary precision (Fresha and other systems) Be present, composed and pro-active in anticipating client needs--whether it's silence, a blanket, a sparkling water, or a gentle smile

Sales & Treatment Curation

Understand and speak confidently about the clinic's full portfolio--Morpheus8, PDO threads, hormone care, intimate health, surgical follow-up, regenerative therapies Encourage return bookings and treatment packages with integrity, subtlety, and belief in the brand's values Recognise potential in every client conversation--offering, never overselling

Digital Elegance & Brand Presence

Contribute creatively to our digital narrative--Insta stories, Reels, clinic highlights, behind-the-scenes (with patient consent) Confidently handle WhatsApp, email, Instagram, and calls with fluency and care Work alongside directors to elevate online engagement, brand messaging, and audience growth

Operational Grace

Handle client consent, privacy, medical forms and CQC-aligned documentation with vigilance and elegance Coordinate calendars, follow-ups, and digital reminders with quiet competence Support marketing campaigns, seasonal treatment drives, and special guest events

You'll Thrive Here If You...

Have previously worked in a Harley Street-style clinic, high-end salon, 5-star spa, boutique fashion retail, or private member's club Understand how to speak about Botox without being crass, or sexual health without being clinical Value beauty, order, refinement--and find joy in helping people feel seen Have a creative streak--comfortable editing Canva visuals or filming a soft-focus Insta story Prefer excellence to extravagance and presence over performance

The Offering

25 hours per week (flexible schedule; must include at least one weekend day) Competitive base salary | Enhanced incentives based on client care and performance Annual appraisal & bespoke growth plan in digital marketing, aesthetics, or management Staff treatment allowance + ongoing training in luxury client service Mentorship from experienced clinicians and business leaders A workplace that feels more like a private residence than a clinic

To Apply

Send your CV and a 300-word personal statement explaining:

What "elevated client care" means to you How you've personally influenced brand perception--online or in person What makes you the one we'll remember after the interviews are over
Shortlisted candidates will attend an in-clinic presentation day and personality-led interview.

Final Words

Some roles are about answering phones.

This one is about becoming the heartbeat of a beautiful, growing brand.

If you believe service is an art--and that luxury is about how you make people feel, not just what you do--

we look forward to welcoming you.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 25 per week

Benefits:

Bereavement leave Company events Company pension Employee discount Employee mentoring programme
Education:

Certificate of Higher Education (required)
Experience:

Client experience management : 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: EWC001