Job Description

Position:

Client Experience Specialist

Location:

Boyd Rice Solicitors, 6 Mill Street, Newtownards, BT23 4LU

Company:

Boyd Rice Solicitors Ltd.

Employment Type:

Full Time

Salary:

Competitive, commensurate with experience.

About Us

Boyd Rice Solicitors is a forward-thinking law firm with offices in Newtownards, Bangor, and Belfast. We are passionate about setting new standards in client care and believe every team member plays a vital role in shaping our reputation.

Role Overview

Are you ready to be the heartbeat of our front-of-house experience? As our

Client Experience Specialist

, you'll make every client's first impression memorable--while primarily managing and directing a significant volume of incoming calls. If you thrive on engaging with people, love to create a welcoming atmosphere, and are eager to help us redefine exceptional client service, we want to hear from you!

About You

You will have 1-2 years of previous reception or customer/public-facing experience, with excellent communication and interpersonal skills. You are organised, professional, and capable of managing multiple tasks efficiently. Your friendly and approachable manner will ensure that clients feel welcome and well-supported, both face-to-face and during phone calls.

Key Focus Areas

1. Telephone Engagement

Be the friendly, professional voice of Boyd Rice Solicitors. The majority of your role will involve handling and directing a significant volume of incoming calls with warmth and efficiency, ensuring every caller feels valued and supported.

2. Post & Communication Management

Take ownership of all incoming and outgoing mail, ensuring information flows smoothly and securely throughout the firm.

3. Client Interaction & Hospitality

Meet and greet clients and visitors with genuine enthusiasm. You'll set the tone for their visit, offer refreshments, and ensure meeting rooms are prepared to the highest standard.

Additional Responsibilities

Maintain the professional presentation of reception and meeting areas. Process payments at reception when required. Step in to support other business needs as required--your adaptability and team spirit will be appreciated.

What We're Looking For

Exceptional communication and interpersonal skills--you love connecting with people and making them feel at ease.

Confident call handler: You're comfortable managing and directing a significant volume of incoming calls in a busy environment, always ensuring callers feel valued and supported. Exceptional communication and interpersonal skills: You love connecting with people and making them feel at ease, both over the phone and in person. A passion for client service: You see every interaction as an opportunity to impress and deliver a memorable experience. Organisational excellence: You're detail-oriented, proactive, and able to juggle multiple priorities with ease. Tech-savvy: You're comfortable with Microsoft Office Suite, Teams, Outlook, and other digital tools. Experience: At least 2 years in a client-facing or receptionist role.

Why Join Us?

Be a Change Maker: Help us set a new benchmark for client experience in the legal sector. All the Training You Need: We'll provide comprehensive, hands-on training and ongoing support to set you up for success. Supportive Team: Work alongside colleagues who value collaboration and mutual respect. Your Ideas Matter: We welcome your suggestions for improving our client experience--your creativity and initiative will be valued. Competitive Benefits: Health insurance, generous annual leave, pension, life insurance, private medical insurance, and nearby parking.

How to Apply:

Send your CV and a cover letter explaining why you're the perfect fit for this role to sarah@boydricesolicitors.com. Please include

"Newtownards - Client Experience Specialist Application"

in the subject line.

Application Deadline:

12 pm, Friday 30th January 2026

Boyd Rice Solicitors welcomes applications from all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Additional leave Company pension Free parking Life insurance Private medical insurance
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative : 1 year (preferred)
Work Location: In person