Job Description

A leading financial services group are seeking a confident and experienced relationship-builder with a passion for data-driven strategy to join a growing team to lead client engagement, deliver actionable insights and drive continuous improvement across key accounts that help turn insight into impact for some of the UK's top brands.

As Client & Insight Manager, you'll play a key role in developing strong client relationships, analysing key performance data and translating insights into clear actions that drive both client satisfaction and operational success. You'll also lead a small, dynamic team and collaborate cross-functionally to support performance, reporting and continuous improvement.

Key Responsibilities

Analyse departmental KPIs to identify trends, opportunities, and areas for improvement; report findings to the Group Head Create monthly client MI packs in collaboration Monitor client performance using system-driven management information and recommend data-led improvements Proactively manage key client relationships and lead client reviews, meetings, and communications Provide strategic insight into the cost-benefit analysis of projects, trials, and process changes Collaborate with internal managers to optimise performance and maximise client instructions aintain up-to-date knowledge of policies, client guidelines and regulations, ensuring compliance and communication Oversee and maintain CRM systems, ensuring data quality and workflow accuracy
At least 2 years:

Strong client management skills Proven experience in managing and growing client relationships Analytical Expertise Excellent numerical and data interpretation skills, with experience in data cleansing, modelling, and reporting Confident using Excel, Power BI, and other data analysis tools A track record of effectively managing and developing teams Strategic Influence Ability to use data, influence decisions, improve processes and support business growth Communication & stakeholder engagement Skilled in presenting, negotiating, and influencing senior stakeholders Full UK Driving Licence
The Offer

Competitive salary up to 40,000 Opportunity to shape strategy and impact performance across high-profile client accounts Career development and training opportunities Supportive, collaborative work environment Flexible hybrid working arrangements
UK applicants only.

Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme
Schedule:

Monday to Friday
Work Location: Hybrid remote in Redditch B98 0FL

Reference ID: RBB2