Job Description

Client Liaison Administrator (NI Water Contract)

Morrow Contracts has been established for over 40 years and is one of the most respected utility and civil engineering companies in Northern Ireland.


Working in partnership with NI Water we have an exciting opportunity for an experienced administrator to join our team onsite at NI Water offices


This is a pivotal role liaising between Meridian / Morrow Contracts and NI Water commercial and residential Customers

Key Responsibilities:

Act as first point of contact for queries from NI Water. (in person, via email and phone)

Liaise with the Meridian / Morrows team to ensure a timely response to client communications Manage updates on our internal systems Any other ad hoc duties as required

About The Role

Required experience:

o Excellent communication, organisational and time management skills with the ability to multi-task, manage a range of conflicting priorities and work on own initiative


o Confident telephone manner


o GCSE/GCE 'O' level in English and Maths (Grade A-C) or equivalent


o A minimum of 3 year's administrative experience in a busy office environment, working to tight deadlines

Preferred experience:

o Knowledge and understanding of the Utilities sector



Working hours, Monday to Friday: 08.00 : 17.00


Full licence and own car


Salary dependant on experience

Required Criteria

Excellent communication & organisational skills GCSE/GCE 'O' Level in English and Maths (Grade A-C) or equivalent
Minimum of 3 years administrative experience

Desired Criteria

Utilities background

Skills Needed

Compliance, Customer Relationship Management, Problem Solving

About The Company

Founded nearly 40 years ago, Morrow Contracts is one of the most respected utilities and civil engineering companies in Northern Ireland.


We recognise our social responsibility and our impact on the environment whilst ensuring safe working conditions for all staff and delivering a quality service to all our customers; achieved through better design, feedback, investment and continuous improvement.


Our management systems are certified to many international and local standards and our employees are constantly undergoing continual personal development to provide us and our clients with a constantly improving skilled workforce.

Company Culture

Advocating partnering, value engineering and new technologies wherever possible, Morrow Contracts recognise the needs of the client at all times and strive to provide best practice and sustainable engineering solutions. This is demonstrated from a proven and diverse track record with many high profile clients throughout Northern Ireland, helping to underpin our motto "Excellence through experience".


Morrow Contracts have won numerous awards including the prestigious NIRAUC Best Streetworks Contractor several years running and a major UK Health and Safety award from The British Safety Council in 2010.


Morrow Contracts are an integral member of Meridian Utilities Ltd, a joint-venture company undertaking water works, leakage repairs, sewer repair and blockage clearances, CCTV, civil engineering, trenchless installations, meter installations etc. throughout Northern Ireland.

Company Benefits

Retirement plan and/or pension, Employee development programs, Remote working, Free parking, Competitive salary

Salary

Not disclosed