Job Description

International SOS is the world\'s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO\'s and governments around the world.

About the role

This is a front line and customer facing role responsible for providing our
clients with the best user experience of International SOS products and services.This will be delivered through a successful implementation of the workforce resilience products and services.

Key responsibilities

• Manage the \'end-to-end\' implementation for a new client\'s International SOS products and services, including trainings.
• Manage the \'end-to-end\' implementation for significant Account Extensions involving digital products. This is to support the client success specialist teams.
• Through a consultative engagement, share best practices empowering clients to use the International SOS products and services autonomously in a way that aligns with their strategic business goals.
• Requires close collaboration with sales/account management to understand the client needs and manage expectations during implementation.
• Additionally, liaising with cross functional teams, including but not limited to working with the assistance Center management, technical teams - data/reporting/online help and product management to ensure a successful implementation and overall client satisfaction with the products and services.

About you

• Proven experience in dealing with top end Clients in a client service capacity.
• Ability to speak another language fluently - German / Italian
• Proven experience of managing multiple concurrent projects with varying complexity levels, taking a consultative approach for problem solving and delivering high quality results under tight deadlines.
• Global knowledge and previous experience to international markets.

Benefits

• Hybrid working ( 3 days in the office)
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day
• Discount schemes (Cycle2work, season ticket loans, gym discounts)
• Access to our Employee Assistance & Employee Support Programme
• Access to Chiswick Business Park Enjoy Work events (if based in London)
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

Our address: Building 4, Chiswick Park, 566 Chiswick High Rd., Chiswick, London W4 5YE

#LI-AG1 #Europe #LI-Europe

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer\'s Institute (TEI) for 2021.

International SOS