Job Description

We are looking for a results-driven Client Placement Specialist to join us on a part-time, freelance basis. This fully remote position is ideal for someone who thrives in a dynamic, client-focused environment and is passionate about guiding individuals on their mental health journey.

Your primary responsibility will be to work directly with clients during live placement calls. You will empathetically support clients, confidently guiding them from their initial inquiry to starting their therapy journey. We provide comprehensive training and follow strict safeguarding procedures to ensure the highest standards of care.

About Us

UK Therapy Guide is a rapidly growing online therapy platform dedicated to making high-quality mental health therapy accessible across the UK. We connect individuals with qualified therapists, offering personalised matching services to ensure clients find the right therapeutic fit. We are passionate about transforming mental health access and are looking for individuals to join us on this mission.

Hours

Part-time: Approximately 17 hours per week.

This role is based on 4-hour shifts. Our core shift blocks are:

9 a.m. - 1 p.m. 4 p.m. - 8 p.m.
The successful candidate must have the flexibility to work a combination of both morning and evening shifts to complete their weekly hours.

Key Responsibilities

Successfully guide clients from initial inquiry to a booked first session through empathetic and effective placement calls. Consistently meet or exceed monthly targets. Build strong rapport with clients, understand their needs, and expertly match them with the most suitable therapist from our network. Ensure a high level of client and therapist satisfaction by providing timely and helpful support. Contribute to the continuous improvement of our placement process by gathering and managing client feedback. Manage administrative tasks and maintain accurate data to ensure a smooth client journey.

Required Skills & Qualifications

Proven experience in a target-driven customer service role is essential. Excellent communication skills (written and verbal). Strong interpersonal skills, with the ability to empathise and build trust with clients to guide decisions. Demonstrated resilience, with the ability to handle objections and remain composed under pressure. Goal-oriented, with a strong desire to meet and exceed targets. Confidence in assertive and persuasive communication, gently guiding hesitant clients towards making a decision. Highly organised and able to handle multiple tasks efficiently. Strong technical proficiency, including expertise with Google Workspace and the ability to quickly learn and adapt to new software.

Why Join Us?

Flexible, remote working opportunity Be part of a company that's making a real difference in mental health Growth and development opportunities A collaborative, creative, and supportive work environment
Job Type: Freelance

Pay: 12.50 per hour

Expected hours: 17 per week

Application question(s):

This role combines empathetic client support with the responsibility of guiding clients to start their therapy journey. Why does this specific combination of helping people and achieving a clear outcome appeal to you? How would you navigate a situation where a client is feeling particularly distressed, while also needing to help them take the next step to book their therapy. How do you feel about working in a role with specific, measurable targets? Describe your experience with this.
Work Location: Remote