Job Description

About Convi

At Convi, we're on a mission to make moving home smoother, faster and less stressful for home movers and mortgage brokers. We provide quality assured, performance driven conveyancing support with people at the centre of everything we do.

We are now looking for a highly organised and proactive

Client Progression Administrator

to join our team and play a key role in delivering exceptional service.

The Role

This is a pivotal role in our business, ensuring clients are supported throughout the moving process and that everyone involved (mortgage brokers, estate agents, solicitors) are kept aligned.

You will:

Set up legal files and ensure documentation is accurate and complete. Act as the main point of contact for clients, guiding them through their home moving journey. Liaise with mortgage brokers, estate agents and solicitors to progress cases efficiently. Proactively identify and resolve issues to keep transactions moving smoothly. Provide weekly updates to clients and brokers to maintain our high communication standards. Support the wider team in refining and improving our processes.

About You

We are looking for someone who is:

Experienced in the property market (estate agency, conveyancing, mortgage or similar preferred). An excellent communicator - able to explain complex information clearly and reassure clients. Organised with strong attention to detail. Comfortable making decisions and taking initiative to solve problems. Tech savvy, confident with CRM systems, email and general office software. Professional yet approachable, with a genuine desire to help people.

What We Offer

Hybrid working (2 days in our Chelmsford office, rest from home). The opportunity to be part of a fast growing, ambitious business. A role where your input shapes the way we operate and grow. Supportive, people first culture.
Job Types: Full-time, Permanent

Pay: 22,500.00-30,500.00 per year

Experience:

UK property: 1 year (required)
Work Location: Hybrid remote in Chelmsford CM1 1HT

Expected start date: 12/01/2026