Job Description

Overview:

At Howells, we combine a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality services.

We are currently looking for a highly motivated and customer-oriented individual to join our team as a Client Quotations Advisor. The successful person will be responsible for providing a professional and timely service to our prospective clients within the residential conveyancing department.

What you'll be responsible for:

Taking inbound calls from potential clients who are seeking conveyancing quotes. Assisting clients in making informed decisions by providing accurate conveyancing quotes and service information. Actioning and responding to client email enquiries. Make outbound calls to clients with outstanding quotes and follow up on potential warm leads. Conduct data entry tasks accurately and efficiently. Occasionally cover the office reception desk during lunch breaks or staff absences. Maintain a high level of professionalism and phone / email etiquette when interacting with clients.

What we're looking for:

Experience with sales conversion and objection handling. Excellent people and customer service skills. An understanding of the conveyancing process is preferred but not essential. Able to build a good rapport and relationship with clients over the telephone. Being proactive in contacting clients via emails and telephone. Self-motivator.

What you'll receive:

Competitive Salary

Annual Leave:

Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.

Annual Leave Purchase Scheme:

Option to buy up to 3 extra days of leave annually to support your work-life balance.

Gym Discounts

: Access discounted memberships to help you stay active and healthy.

Growth & Development:

We're invested in your career with opportunities for learning and advancement.

Milestone Recognition:

Celebrate your dedication with recognition and awards for key milestones.

Events:

Take part in various networking, corporate, and charity events throughout the year.

Refer a Friend Scheme:

Get rewarded for referring talented friends and connections to join the team.
Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company events Company pension
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Cardiff: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person