Job Description

About Us

SJM Developments is a family-run business based in the heart of Worthing. We're proud of our reputation for exceptional customer service and professional delivery across our property and facilities services. Our customers span the entire Southeast, Southwest, London and Essex and we are growing, which is why we are looking for a talented

Client Relations Coordinator

to join our small, motivated office team.

The Role

As our

Client Relations Coordinator

, you'll be at the centre of everything we do, supporting both office and field-based teams, coordinating compliance and maintenance works, and delivering the excellent service our clients are used to and expect.

You will keep records accurately and processes running smoothly, identify opportunities for additional work, whilst supporting new contracts and collaborating withSJM Electrical Services where projects and clients overlap.

This is a varied, fast-paced role where organisation, initiative, and a proactive mindset are key.

Key Responsibilities

Act as the primary contact for our national clients, arranging compliance inspections, remedial works, and reactive maintenance.

Liaise with tenants, engineers, and subcontractors to ensure items are resolved promptly.

Manage scheduling, procurement, and client liaison.

Maintain accurate records and uphold data integrity across all systems.

Take initiative in resolving maintenance issues quickly and efficiently.

Raise invoices, monitor client arrears, and ensure timely payments.

Source new subcontractors and suppliers to maintain coverage and competitiveness.

Support management in meeting client expectations and achieving business goals.

Identify and act on opportunities to cross-sell or secure new work from new and existing clients.

Undertake other ad-hoc duties as required by senior management.

What we are looking for:

At least 2 years of office experience (property management, maintenance and compliance processes)

Motivated and hungry to take ownership and grow within the role.

Reliable, someone who can be counted on to deliver consistently.

Excellent organisational and multitasking ability.

Strong written and verbal communication skills.

Confident in Microsoft Office (especially Excel).

Comfortable learning and navigating new systems.

Self-motivated, proactive, and solution focused.

Proactive responsibility for smooth operations.

Team-oriented with a positive, can-do attitude.

What We Offer and Why Join Us

Competitive Salary:

26,000 - 27,000 per year (dependent on experience)

Performance bonuses

for securing and maintaining new client contracts

Training and career development

You'll join a close-knit, supportive team that values integrity, reliability, and teamwork. As a growing business, we offer genuine opportunities to develop your career and help shape the future of our operations and client services.

Benefits:

Company pension

Additional annual leave

Regular company events

Supportive team environment

Applications

Business Administration Level 3 Apprentices are welcome to apply (salary adjusted accordingly).
Please include a brief example of how you've demonstrated strong time management in a previous role.

Work Location:

Worthing Town Centre (in person)

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Benefits:

Additional leave Company events Company pension
Work Location: In person