Job Description

Note: This is a fixed term contract (12 months) to cover for maternity leave, however the right candidate has the opportunity to demonstrate their value to the business to be considered for a permanent role in the future should this be required.

Bridge Coffee Roasters are a leading partner and supplier to many clients in the premium coffee industry, our customers are companies that take pride in a finest quality coffee offering for their consumers across a range of venues and outlets. Our success is built on outstanding coffee, first class customer service, hard work and a great team culture. We have ambitious goals for our brand across the UK and we are looking forward to your input as a Client Relations Executive. You'll be working closely with our Customers, our Client Relations Managers & reporting to our Customer Success Lead, to look after our loyal customer base that feels well cared for and become ambassadors for the Bridge brand.

Main Objectives

Supporting CRM's with Key/National Account Management

Client Relations Administration

Role Brief

A key part to this role is managing our 'House Accounts' and managing their requirements day to day, including,

Maintaining customer growth, retention and the profitability of our clients within the main regions.

Working with the CRM's offering fast and reactive communications to Key and National accounts, including quotes, proposals and presentations as required.

Proactively following up our clients to ensure they are satisfied with our products and service. Discussing new products and offering further incentives to increase their spend with BCR.

Analysing upsell opportunities within accounts and developing a growth strategy focused on increasing the BCR product range in existing accounts.

Be involved in the day-to-day management of customers, dealing with pricelists, contracts, and projects setup on SAP.

Having a strong focus on account performance with the ability to run reports and provide analytical data.

Scheduling and booking account management visits for the CRM where required.

Preparing and presenting business and account updates to the CRM's and clients as required.

Management of Mystery Shopper and Training needs of our clients.

Work with the Sales & Operations teams on strategic projects where required.

Requirements

Ideally proven working experience in customer service, customer administration or a relevant role.

Have the ability to switch between tasks in a relatively high paced role.

Work as a team, but be accountable for your work and results.

Proficiency in MS Office and CRM/ERP software (e.g. HubSpot/SAP)

Excellent verbal and written communication skills.

Willing to have sales training.

Ability to build rapport, manage time and plan effectively.

Energy, enthusiasm and a "can do" attitude focused on the key priorities of the day.

Listening skills and Interpersonal skills

Based at our HO, Cardiff.

Monday to Friday - Workings Hours 8am - to 5pm

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 26,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Ystrad Mynach CF82 7TW: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person