Job Description

Job Summary

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Client Relationship Manager

Established in 1984, CHD Living is proud to be an award-winning, family-owned and operated group of care homes, rehabilitation & home care services in Surrey, Hampshire & Greater London.

We are seeking a full time Client Relationship Manager (Monday to Friday, 8 hours per day) to support the opening of our two new care homes in Pyrford, near Woking and Elstead in Surrey. The Client Relationship Manager is responsible for driving occupancy and revenue growth within the care home through effective sales, marketing, and relationship management. This role requires a proactive approach to lead generation, enquiry handling, and conversion, ensuring the home achieves budgeted occupancy levels while delivering a positive experience for prospective residents and their families.

In conjunction with the Head of Hotel Services and the new home commissioning team, the Client Relationship Manager will be responsible for managing client (resident and family) engagement, from initial enquiry through to admission and ongoing relationship management. The role ensures that residents and their families receive exceptional service, clear communication, and a personalised experience that reflects the values and standards of the care home.

This is both a commercial and relationship-focused position: driving occupancy, building strong community links, ensuring a first class dining and hospitality experience, and ensuring that every resident and family feels supported, valued, and respected.

What we offer:

Employee Assistance Programme Refer a friend reward scheme Long service reward scheme Reimbursement for cost of a Blue Light Card membership

Essential Requirements:

Proven experience in a client-facing or customer service role Experience working within the health and social care sector Experience managing relationships with residents, families, and stakeholders Experience in sales, marketing, or occupancy management Excellent communication and interpersonal skills Strong organisational and time management skills Ability to manage multiple enquiries and prioritise effectively Understanding of care home operations and resident needs Excellent IT literacy with MS Office and CRM system Full UK driving licence and access to a vehicle (as role requires travel) Flexibility to occasionally work outside normal hours Willing to drive between sites Excellent spoken and written English Right to work in the UK

Please note: we do not offer sponsorship

CHD Living is committed to safeguarding and promoting the welfare of vulnerable adults as its number one priority and expects all staff and volunteers to share this commitment. As per our Equalities, Diversity and Inclusion Policy, we are an equal opportunities employer. Successful candidates will be subject to an enhanced DBS disclosure and satisfactory references.

Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Free parking Health & wellbeing programme On-site parking
Work Location: On the road