Job Description

Job Title:

Client Relationship Manager

Location:

Northwest

Role Type:

Hybrid



First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.





Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.

Job Summary

As a Client Relationship Manager, your primary focus will be to build and maintain strong relationships with clients and support their students and apprentices on programme.



Working closely with the Admissions Team, Programme Leads and Skills Coaches the Client Relationship Manager is the key link between internal teams and clients, providing support whilst students are on programme.



This role reports into the Head of Client Services (Northwest) and supports the overall performance of the business

Key Responsibilities

Establish and maintain strong client relationships for a number of managed clients through regular and structured contact that includes face to face/virtual meetings and telephone/email communications Managing new business enquiries and meeting with clients to discuss our offering face to face or virtually Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service Supporting business development activities in line with the strategic direction of growth Support additional work as required by management from time to time

Skills and Experience

Essential:

Effective communicator with excellent interpersonal skills, with the ability to build rapport Confident and professional Experience of delivering high quality client service and account management Excellent attention to detail and organisational skills

Desired

Experience of the delivery of professional or higher education Accountancy background or knowledge Apprenticeships knowledge or experience

Benefits:

25 days annual leave PLUS bank holidays


3 FI Days per year



Hybrid working available, equipment provided for homeworking


Flexible-working positive employer with a range of family-friendly policies



Employee Assistance Programme: 24-hour confidential access to counselling and support services



Competitive Pension


Training and development opportunities



Long term career prospects in a growing company



Employee perks including a range of discounts to suit your lifestyle





We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.



First Intuition collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.



First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.