Job Description

Axil is the UK's leading manufacturing waste specialist, helping the likes of Bombardier, Cummins Engines, Beko and Birds Eye drive out waste costs. Our mission is to guarantee the bet, high-quality customer service every time with value for money and improved environmental impact for every customer.

Due to Axil's continuous growth, we are hiring a Client Relationship Manager to join the Commercial team covering the Midlands region.

Job Purpose

Strategic client centric role where you are empowered to become a business owner for your key client accounts. You have the autonomy to build trusted and lasting relationships that deliver success for Axil, the client and yourself.

Principal duties and responsibilities

Behave like a business owner - treat your clients accounts as if it was your business

Ability to upsell and grow client accounts according to their needs

Use and utilise a CRM system to record all your key account information

Immerse yourself into each account and build trusted and lasting relationships with the client to ensure contract retention

Be commercially aware as you will negotiate new terms, costs and support with debt recovery

Change management - what could we do differently to what the client has now? Work with internal departments to continuously drive improvements

Problem solving - find solutions to problems which arise for the customer

Data analysis - interpret the client information to inform strategic decision making

Offer a service which may not be the cheapest but will give the client the most value and sustainable outputs

Be ready to answer your clients' questions and give reassurance and support throughout the contract

Experience Required

Proven experience in contract/customer management and negotiation Strong analytical and problem-solving skills Waste industry experience is essential Excellent communication and interpersonal abilities Ability to manage multiple contracts simultaneously Proficiency in contract management software and tools Detail-oriented with strong organizational skills

Person Specification

Carisma Lead conversations with confidence Problem solving skills Process driven Commercially aware Personable

Hours of Work

Monday to Friday, 37.5 hours per week (flexibility required)

Location

The main sites this role will cover are based in Oxford, Birmingham, Bognor and Swindon. Ideally, you would be based somewhere in the midlands/M40 corridor.

Package Details

Competitive salary Bonus scheme Car allowance

For more details of package offering please contact us directly.

Job Types: Full-time, Permanent

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Referral programme Work from home
Schedule:

Day shift Monday to Friday
Application question(s):

Do you have experience in the waste industry? If so, please detail.
Experience:

Contract/ Customer Management: 3 years (preferred)
Work Location: On the road