Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.


Main Duties and Responsibilities

Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery. Develop excellent working relationships with Customer, Account Management team and Operational Functions, in order to influence the achievement and maintenance of service performance. Work in a cross functional capacity to ensure the activities related to various. entities fit with customer requirements and Marken Network Guidelines, policies.and procedures. Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. Working with Customer logistics & GVM depot teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns Support the QC in Quality Matters Will not be involved in audits. Reporting of Quality related activities to the Director QA, Logistics and Kit Production. Assist if required in training requirements.

General

Performance reporting - Extracting data from Maestro Communication via Telephone and E-mail. To adhere to all company Policies at all times. To undertake any other reasonable duties at the request of the Line Manager

Employee Type:

Permanent

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