Job Description

Are you ready to turn complex return challenges into powerful growth opportunities?

We're looking for a Strategic Client Relationship Manager to become the trusted advisor to our enterprise Ecommerce clients -- shaping the future of post-purchase experience and redefining how retailers deliver value. Acting as the vital bridge between our customers and internal teams (from implementation to logistics), you'll ensure that every client engagement is impactful, insight-driven, and future-focused.

This is a full-time, permanent position with the flexibility to work in a hybrid setup -- giving you the autonomy to manage your time while staying connected to the team. When you're onsite, you'll be based at our head office in Telford, collaborating closely with our wider Client Management team in a supportive, high-performing environment.

In return, we offer a competitive salary, tailored to your experience, plus a structured development plan designed to help you grow. From ongoing training and mentorship to clear progression path

What will you be doing as our Cleint Relationship Manager:

Own and expand a high-value portfolio of enterprise clients across Europe -- delivering long-term growth and unlocking new opportunities. Build deep, multi-threaded relationships across every level of the client organisation -- from Digital and E-com to Finance, Legal, and the C-suite. Lead the big conversations -- driving QBRs, strategic planning sessions, and co-creating joint value roadmaps that shape the future of our partnerships. Connect the dots internally -- working cross-functionally with implementation, logistics, and product teams to deliver flawless execution and measurable outcomes. Turn data into strategy -- using BI tools and advanced Excel to surface insights and build plays that boost ROI, reduce cost-to-serve, and improve NPS. Own the commercial conversation -- leading pricing, contracting, and procurement negotiations with confidence and a clear eye on impact. Stay one step ahead -- keeping pace with global trends in e-commerce, cross-border logistics, and carrier performance to guide clients through change. Be a catalyst for action -- influencing internal priorities, resolving escalations with calm authority, and championing what's best for the customer -- and the business.

What we need from our Client Relationship Manager:

7+ years of success in enterprise Client Development/Customer Relaionship or Strategic Account Management within e-commerce, retail tech, logistics, or SaaS -- with a strong track record of driving revenue and client growth. A history of owning and expanding eight-figure portfolios, consistently delivering upsell results and strategic account value. Deep experience managing multi-country programs and cross-border logistics, with a strong understanding of carrier SLAs, duties, and regional compliance across EU/UK/CH/EEA. Proven strength in executive stakeholder engagement -- you're confident navigating complex organisations and leading high-stakes commercial negotiations. Sharp analytical mindset -- you're fluent in Excel (pivots, lookups) and comfortable using BI tools to turn data into smart, actionable insights. World-class communicator -- fluent in business English, skilled in crafting C-suite narratives, and compelling in every conversation.

What you'll get in return working at ReBound UK:

At ReBound UK, we are committed to providing all our colleagues with a thorough onboarding experience from their first day, this encompasses continuous training and development opportunities throughout your time with us.

You will be part of a department that fosters a transparent and collaborative team environment aligned with our company vision.

We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.

We recognise the importance of individuals wellbeing and being able to take time away from the business to recharge so we offer colleagues the ability to be able to purchase up-to an additional 10 days holidays on top of their current allowance.

We're passionate about making a difference--and we know our people are too. That's why we offer two fully paid days off each year for you to support the causes you care about. Whether it's volunteering at a local shelter, planting trees, or running a fundraiser, we'll give you the time to give back.

Job Type: Full-time

Pay: 50,000.00-60,000.00 per year

Benefits:

Company events Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Work from home
Work Location: Hybrid remote in Telford TF3 3BD