Job Description

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Client Service Advisor - Commercial SME Insurance - Leeds
Do you have experience in handling commercial insurance requirements from a wide and varied portfolio of clients, Are you adept at building lasting working relationships with clients and insurers alike?
If so then we'd love to hear from you in connection with this fantastic new Client Service Advisor role that will form part of our SME insurance team.
This is a hybrid role with the flexibility to work both virtually and from our Leeds City Centre office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Service Advisor your key responsibilities will include:

• Working independently whilst supporting you team to ensure delivery of the highest level of service to each assigned Client.
• Identify potential improvements in Client risk & insurance programme and implement recommended changes for Clients if required.
• Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions.
• Preparation of comprehensive marketing presentations and the renewal report to prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,
• Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make appropriate recommendations to Clients.

How this opportunity is different
This is a phenomenal opportunity to join Aon and benefit from comprehensive suite of benefits and employee wellbeing initiatives that we provide to all colleagues. You'll also be joining an organisation that is in control of its own destiny and provides a culture where everyone can bring their authentic selves to work every day. Career progression and possibilities are endless too!
Skills and experience that will lead to success

• Commercial insurance experience required, ideally gained at an insurance broker
• Fully conversant with FCA principles, procedures and process
• Good level of technical knowledge, especially in the major UK commercial insurance classes, Property, Liability, Fleet and Combined
• Organised, with the ability to prioritise work, delivering accurately and on time
• Embrace change and react positively
• Proven relationship management skills
• Must work well in a team and collaborate with others
• Experience of using the acturis system

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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Skills Required