Job Description

Please note we don't accept applications through Indeed. To apply, visit the Langford Vets website and complete the relevant application form: https://www.langfordvets.co.uk/work-with-us/client-services-administrator/

About the role

Langford Vets is delighted to offer an exciting opportunity within our Client Services team for an experienced, professional, and dynamic individual with a strong customer focus, keen to thrive in a busy and fast-paced Small Animal Veterinary Referral Hospital.

The Hospital is based at Langford and operates 24/7 where we provide support to first opinion vet practices by offering specialist clinics including Neurology, Soft Tissue Surgery, Medicine and Emergency Care among a few.

The role will involve supporting these activities by providing a first-rate customer and administrative service to our clients and clinicians.

You will be part of large interactive team and responsibilities will include appointment bookings, telephony services, administrative task, taking payments and ensuring our clients and their pets are well supported.

The ideal candidate will have a flexible approach to work, be confident in communicating clearly, have a professional, friendly and caring approach along with a positive "can do" attitude., they will be a highly organised team player who is able to multitask while working in a busy environment.

Experience of having worked in a veterinary environment would be an asset but not essential. Full training and support will be provided.

Benefits and wellbeing

Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:

Time off
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday entitlement for Long Service

Wellbeing
- On site Mental Wellbeing Champions
- EDI committee
- Employee Forum - to ensure all employees voices can be heard
- Menopause Cafe
- Wellbeing talks and events
- Cycle to work scheme
- Family friendly policies, including enhanced maternity and paternity pay (after 2 years' service)

Health
- SimplyHealth Cashplan membership
- Free annual flu vaccination
- Free Specsavers eye test voucher

General
- Free onsite parking
- U2 bus service link to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme - we match up to 8% pension contributions
- Reimbursement of one professional membership fee per year

How to apply

Please note we don't accept applications through Indeed. To apply, visit the Langford Vets website and complete the relevant application form: https://www.langfordvets.co.uk/work-with-us/client-services-administrator/

The closing date for this role is: Sunday 7th September 2025

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Work Location: In person