Job Description

At bdhSterling, we provide specialist cross-border financial planning advice to clients in the UK and Australia. We're now seeking a Client Services Administrator to join our team in our Epsom office, supporting advisers and operations while delivering an outstanding client experience.

About the Role

As a Client Services Administrator, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism, accuracy, and care. You'll play a key role in supporting advisers, preparing and processing client documentation, and collaborating across departments to ensure seamless service delivery.

Key Responsibilities

Act as the primary point of contact for clients, managing queries and building strong relationships. Prepare, process, and track client applications, transfer requests, investment instructions, and compliance documents. Work closely with Advisers, Paraplanners, and Operations to ensure a smooth client journey. Produce clear and accurate client communications, maintaining a professional and friendly tone. Maintain accurate records, update client databases, and ensure compliance with data protection standards. Support the wider team with research, projects, and process improvement initiatives. Assist with day-to-day office tasks including incoming calls, mail distribution, and greeting clients.

About You

We're looking for someone who is professional, service-driven, and enjoys building lasting client relationships. You'll bring:

Strong administration and organisational skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office. Experience in customer or client service roles. The ability to manage multiple priorities in a fast-paced environment.

Desirable:

Experience within financial services or professional services administration. Knowledge of financial advice processes and documentation. Familiarity with Salesforce.

Why Join Us?

At bdhSterling, we pride ourselves on our supportive and collaborative culture. As part of our team, you'll enjoy:

A client-facing role where you make a real difference to people's financial journeys. The opportunity to grow and develop your career in financial services. Working in a friendly, professional environment with global connections.

If you are a detail-oriented and client-focused administrator ready to take the next step in your career, we'd love to hear from you.