Competitive (dependent on experience, performance, and knowledge)
Holidays:
30 days including bank holidays, increasing 1 day per year of service for first 5 years
Hybrid Working:
Performance-based criteria for homeworking. Hybrid working may be available once you have passed your probationary period and your manager is satisfied with your performance. This gives our employees the chance to combine their time at work between the office and their home to offer better work-life balance.
About The Zinc Group
Zinc Group Ltd is a reputable, award-winning debt recovery and credit management firm working with some of the largest UK and global businesses across industries such as banking and finance, telecommunications, utilities and healthcare, providing customer services and collections. We are a firm known for its technological innovation, broad sector reach, and client-centric focus. Operating independently, Zinc remains agile while serving large-scale clients under both its own brand and white-label arrangements.
We are currently recruiting a Client Services Administrator to join our Client Services Department in our Stratford Upon Avon office.
The Role
The Client Services Administrator is responsible for delivering high-quality support to clients through timely query resolution, accurate data management, and strong administrative coordination. This role involves maintaining client records, producing regular management information (MI) reports, and using tools such as Excel and SQL to support data-driven decision-making. The successful candidate will collaborate across departments, identify and resolve client issues, and contribute to continuous service improvement through analytical problem-solving and attention to detail
Key Responsibilities
Provide high-quality support to clients, ensuring timely and accurate responses to queries
Perform precise data entry and maintenance of client records and internal databases
Utilise Excel to analyse data, generate reports, and manage client-related workflows
Support day-to-day administrative tasks, documentation, and internal coordination
Basic SQL experience for data extraction and reporting
Identify and resolve client issues with a focus on root cause analysis and continuous improvement
Collaborate across departments to ensure seamless client service delivery
Produce daily, weekly and monthly MI that matches client requirements
What You'll Bring:
High attention to detail - accuracy is second nature to you
Strong Excel knowledge - including formulas, pivot tables, and data manipulation
Experience with SQL - comfortable with understanding basic queries
Solid data entry skills - fast, accurate, and organised
Administrative experience - ability to juggle multiple tasks and priorities
Strong problem-solving skills - resourceful, analytical, and solutions-focused
Strong communication and interpersonal skills
Ability to work independently and as part of a team
At Zinc, we are regulated by the clients we take on board due to the nature of the work we do. All successful candidates will undergo background checks including basic criminal record, credit, anti-money laundering, sanctions and company system checks.
What We Can Offer You
The opportunity to work in a supportive environment, with comprehensive and ongoing training
Our HR & Engagement Officer will be there to listen and support you throughout your career
Opportunity for progression and a career path to enthusiastic applicants with a positive attitude
Quarterly recognition scheme with the chance to win 150, 300 or 500
Huge annual prize draw with holiday giveaway
Length of service awards - receive a token of appreciation for your first, fifth and tenth year at Zinc
Ability to buy or sell up to 5 days holiday per year
Annual pay review
Annual Christmas party at our Glasgow or Stratford-upon-Avon site.
Refer a Friend' programme (earn 250 for each person you refer)
How to Apply
If you are interested in the role and think you have got what it takes, please send a copy of your up-to-date CV for a chance to join our company! Our recruitment team will review all applications and applicants who are successful in progressing will be contacted to arrange an interview for us to find out more about you and your experience.
Equal Opportunities
The Zinc Group is committed to fostering a diverse workplace and is proud to be an equal opportunities employer - applications are welcomed from all suitably qualified applicants.
Privacy Notice
A copy of our Privacy Notice for Job Applicants can be found on our company website thezincgroup.com by following the link: https://www.thezincgroup.com/privacy-notice-for-job-applicants/
Job Types: Full-time, Permanent
Benefits:
Referral programme
Language:
English (required)
Work Location: In person
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