Job Description

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Key details

Location:

Jamaica Street, Edinburgh

Department:

Lettings

Hours of Work:

40 hours per week,Monday to Friday, 08.30 - 17:30#

About the role

The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and, by doing so, achieve a market-leading position in our target areas.



In your role as a front-of-house administrator, you will provide a highly effective front-line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone, email and face-to-face). In addition, you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.



You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience. In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.#

Key responsibilities

Providing administrative support, ensuring the efficient operation of the department and office premises, including stock management Managing all phone calls and voicemail queries Greeting clients, suppliers and associated professionals face to face Providing the highest standard of client care and satisfaction Ensuring standards are met and a continuous learning approach is adopted Management of the viewing calendars and appointments Management of a database of applicants for available properties Managing the main lettings email inbox Managing keys in and out of the office Liaising with viewers/coordinators to best manage diaries/viewings
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Key requirements

Complete administration and processes thoroughly and methodically Previous call handling experience Proficient in the use of IT systems, including MS Word, Excel, Outlook Be a team player and possess the ability to build good working relationships with other teams Can multi-task and thrive in a close team environment Have a flexible approach to work and show initiative
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Competencies

Customer-focused Self motivated Multi-tasking Effective under pressure Team work Effective communicator
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About us

When you join Rettie, you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.