Job Description

About Fleming Howland

Fleming Howland is a British furniture workshop designing and making bespoke pieces for private clients, interior designers, and hospitality projects worldwide. Furniture is made to order, highly detailed, and intended to sit within considered interiors rather than be treated as a commodity.

Because of this, the way we communicate with clients matters. Clear information, good judgement, and attention to detail are as important as the furniture itself.

We are looking for a

Client Services Coordinator

to support the flow of information between clients, the workshop, and logistics, ensuring each order is handled with care from confirmation through to delivery and aftercare.

The Role

This is a hands-on coordination role within a small studio environment. You will work closely with clients once orders are placed, tracking progress, managing details, and ensuring communication is calm, accurate, and consistent.

The role suits someone who enjoys working with

design-led products

, understands the importance of specification and proportion, and is comfortable being close to the detail rather than managing at a distance.

Key Responsibilities

Client Communication

Act as a main point of contact for clients during the production and delivery stages. Provide clear, well-timed updates that reflect the realities of bespoke production. Respond to questions or concerns with empathy, clarity, and discretion.

Order & Specification Coordination

Maintain accurate records for each order, including finishes, dimensions, orientation, and delivery notes. Ensure information is complete and consistent before orders move through production stages. Flag missing or unclear details early, before they become problems.

Studio & Workshop Liaison

Liaise with the workshop to track progress and understand lead times. Translate production information into clear, client-friendly updates. Support internal organisation of drawings, specifications, and reference materials.

Delivery & Aftercare

Coordinate with logistics partners and track deliveries through to completion. Communicate delivery windows and access requirements clearly with clients. Support the resolution of any delivery or aftercare issues in a considered, professional manner.

Workflow & Studio Support

Help maintain internal templates, checklists, and shared knowledge. Contribute to improving how the studio records and shares information. Support small administrative tasks directly related to client orders and studio operations.

About You

You may come from an interior design studio, furniture workshop, joinery business, or a design-led project environment. More important than job title is how you work.

You are likely to:

Be naturally organised and attentive to detail. Enjoy working with specifications, finishes, and bespoke information. Write clearly and professionally. Be calm when plans change and comfortable managing expectations. Take quiet pride in work being done properly.
Experience with interiors, furniture, or bespoke manufacturing is highly relevant. Some exposure to international deliveries is helpful but not essential. Additional languages such as French, Spanish, or German are welcomed.

Why This Role

This is an opportunity to be part of a design-led workshop where quality, care, and proportion matter. For someone who enjoys structure, clarity, and being close to the work, this is a role with genuine substance and long-term relevance.

Job Types: Full-time, Permanent

Pay: Up to 34,000.00 per year

Benefits:

Profit sharing
Application question(s):

Scenario:
A private client in the United States has ordered a bespoke sofa from our workshop in the UK. The client asks what "DAP delivery" means and whether they will need to deal with any customs or taxes themselves.

Question:
In your own words, write a short email reply explaining DAP delivery to the client.
Your answer should be clear, accurate, and written in plain, professional language suitable for a private client (not a freight professional).

Scenario:
A private client emails to say they are disappointed that delivery has been delayed by two weeks due to a logistics issue outside your control.

Question:
Write the opening paragraph of your reply. Do not explain the cause of the delay. Focus only on tone, empathy, and reassurance.

Scenario:
You are asked to send a delivery update email to a private client.
The instruction is:
- Keep the email under 80 words
- Do not apologise
- Do not mention internal processes
- Confirm the delivery window only

Question:
Write the email.

Work Location: In person