Job Description

About FoodchainID

FoodchainID is a global provider of food safety, quality, and sustainability certification, testing, and technical services. We support organisations across the food supply chain to meet regulatory, customer, and accreditation requirements. Our certification services are delivered in accordance with internationally recognised standards and supported by robust quality and operational management systems.

Role Purpose

The Client Services Coordinator is an administrative and coordination role supporting the delivery of FoodchainID Certification services. The position is responsible for managing certification administration, coordinating audits and related activities, maintaining accurate records, and supporting compliance with accreditation requirements, the Global Quality Management System (GQMS), and the Global Operations Management System (GCOMS).

Key Responsibilities

Client and Administrative Support

Provide professional, accurate, and timely administrative support to clients, auditors, and internal stakeholders. Act as a point of contact for routine client and auditor enquiries, escalating issues where appropriate. Maintain effective working relationships with internal teams and external stakeholders. Ensure confidentiality and professionalism in all communications and documentation.

Certification Coordination and Administration

Process certification applications, proposals, and associated documentation in line with procedures and timelines. Coordinate and schedule audits and certification activities. Prepare, maintain, and update certification records and client files accurately. Ensure impartiality by not participating in certification decision-making activities.

Systems, Quality, and Compliance Support

Use internal systems and tools, including GCOMS and SharePoint, to manage certification activities and records. Support compliance with accreditation and approval body requirements. Identify and report administrative errors, anomalies, or non-conformances in line with procedures. Participate as an auditee in internal audits and support accreditation assessments when required.

General Duties

Support the Client Services Manager with day-to-day administrative and coordination tasks. Contribute to continuous improvement of administrative processes and ways of working. Attend meetings and undertake training as required to support role effectiveness.

Skills, Knowledge, and Experience

Essential

General level education or equivalent relevant experience. Minimum of two (2) years' experience in an administrative, client services, or coordination role. Strong organisational skills with high attention to detail and accuracy. Excellent written and verbal communication skills. Customer-focused approach with the ability to manage multiple tasks and deadlines. Competency in MS Outlook, Word, Excel, and database or workflow systems.

Desirable

Experience in a certification, compliance, regulatory, or professional services environment. Familiarity with quality management systems or accreditation frameworks.

This role is based out of our Lichfield office at least 3 days a week.

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