Job Description

Client Relationship Executive

We are recruiting for an ambitious individual to join a new branch of

New Business team,

supporting our

Criminal, Family

and

Private Client teams

as the first point of contact for potential clients enquiring about our services.

This full?time

Client Relationship Executive

role requires someone with a strong background in customer?facing positions and a passion for delivering excellent client care.

We as a firm are naturally agile and we are happy to recruit into either the Liverpool, or Runcorn office. The nature of the role dictates that this is office base.

Bell Lamb & Joynson

have been at our client's side since 1821, helping thousands of people find clear, practical legal solutions. We are one of the fastest growing traditional high street law firms across Merseyside, North Cheshire, and the surrounding areas. Service is key to our success so client focused individuals would enjoy working within this growing team. General Responsibilities:

Key Responsibilities:

Providing initial quotes

Following up using our client relationship software

Guiding and supporting our clients through our onboarding process

Allocating clients to our solicitors and ensuring a high level of attention to detail

Providing a great experience for your clients, colleagues and ambassadors is important so we need someone with a true positive, can-do attitude.

The role requires the following:

Excellent customer service and communication skills in person, by email and by phone.

High IT competency with relevant experience in Microsoft Office and software as a service cloud application.

Excellent organisation skills.

Ability to work alone and as part of a team and contribute positively to team targets.

Knowledge of legal processes would be advantageous, but full training will be provided.

Ambition to progress. We strongly believe in the development and training of colleagues.

What we offer:

Salary

up to

23,132 per annum (National Minimum Wage).

Career development - Several team members have moved into paralegal and trainee solicitor roles, we love helping great talent grow!

20 days holiday + Bank Holidays per year.

Discounted legal services for colleagues, friends and family.

Pension

Death in service benefit.

24/7 GP Access.

Regular social events.

Additional pay:

Bonus scheme

Schedule:

Monday to Friday

Education:

A-Level or equivalent (preferred)

Experience:

Customer Service: 1 year (preferred)

Sales: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to 23,132.20 per year

Work Location: In person