Job Description

Client Services Manager - North

Location:

Manchester (Hybrid after initial training)

Salary:

35,000 - 45,000 DOE + Benefits and Commission

Hours:

Monday - Friday, 40 hours per week


We're looking for a

Client Services Manager

to join

Dovetail & Slate

, part of

Talentia Group

, supporting our continued growth across the North of England.


If you're passionate about building strong client relationships, delivering exceptional service, and driving commercial growth, this role offers the perfect blend of autonomy, collaboration, and purpose.


You'll act as a

trusted advisor

to our clients in the Further Education and skills sector, ensuring they receive the highest level of service, support, and value. Working closely with our recruitment teams, you'll make sure clients get the right people -- first time, every time.

What You'll Be Doing

Managing and developing relationships with key clients across the North


Acting as the main point of contact for all client queries and escalations


Visiting clients regularly to strengthen partnerships and gain insight into their workforce needs


Working with consultants to ensure high fill rates and excellent candidate matches


Identifying new opportunities for account growth and expansion


Analysing client performance data to shape account strategy and drive improvements


Supporting marketing initiatives, events, and engagement campaigns


Representing Dovetail & Slate at industry conferences and networking events

What We're Looking For

Experience in

client services, account management, customer success, or recruitment

Background in the

education or public sector

(desirable but not essential)


Proven track record in building and retaining long-term client relationships


Commercially aware, target-driven, and confident in influencing senior stakeholders


Excellent communication and organisational skills


Proactive, resilient, and comfortable managing multiple priorities


Full UK driving licence and willingness to travel across the North

What We Offer

35,000 - 45,000

per annum (depending on experience) and commission

Hybrid working

after initial training (Manchester office-based to start)


22 days annual leave + 8 bank holidays


Company events and development opportunities


A people-first culture within a business that's making a genuine impact in the education and skills sector


This is an exciting opportunity to play a key role in the growth and success of

Dovetail & Slate

-- a company recognised for its commitment to quality, collaboration, and purpose.

Interested? Apply today or email Robbie Wilson for a confidential chat about the role.