Job Description

Full-Time Client Services Representative, Cheltenham, Gloucestershire

Location:

Cheltenham (office-based)

Hours:

Full-time, Monday to Friday, 08:30-16:30

Estimated start date:

February 2026

Reporting to:

Client Relations Team (Head of Department)

Company Overview

Tidal Training Ltd. is a national training provider that specialises in the healthcare sector. We deliver over 160 high-quality, in-person training courses across the UK, supporting medical and clinical staff, mental health services, learning disability provision, child protection, and wider health and social care settings.

Our trainers are experienced medical and clinical professionals, ensuring the training is current, credible, and impactful. In 2025 alone, we trained more than 19,000 professionals nationwide. We are proud of our strong reputation for client-focused delivery, professionalism and doing business with purpose.

Role Overview

We are seeking a highly organised, intelligent, and people-focused client service representative to join our Cheltenham-based office team.

This is a full-time, on-site role acting as a primary point of contact for our clients. You will support the smooth coordination of training delivery by managing enquiries, bookings, schedules and administrative processes, while maintaining excellent client relationships.

The role requires precision, confidence, discretion and the ability to work calmly and effectively in a fast-paced healthcare environment.

Key Responsibilities

Act as the first point of contact for client enquiries by telephone and email Manage bookings, schedules and course coordination with exceptional accuracy Maintain clear, professional communication with clients, trainers and internal teams Provide timely, well-organised administrative and operational support. Ensure client records, documentation and data are maintained accurately and securely Uphold confidentiality, GDPR compliance and professional standards at all times Proactively identify and resolve issues to ensure a seamless client experience Support continuous improvement and quality standards across client services

Essential Requirements (Must-Haves)

Applicants must demonstrate the following:

Must live in Cheltenham or the surrounding areaand be able to work fully office-based

Highly competent, localised English language skills, both written and verbal*
Comfortable working at pace, with precision, care and consistency Exceptional attention to detail and methodical working style Confident, engaging conversationalist able to build rapport with a wide range of clients Intelligent, purposeful and professional in approach Calm under pressure with strong mental organisation and resilience Values-led, people-centred and respectful of the sensitive nature of healthcare work

Skills, Experience & Attributes

Excellent communication skills, including handling inbound and outbound calls Strong administrative and organisational capability Ability to manage multiple tasks accurately and meet deadlines Flexible and adaptable to changing priorities in a fast-paced environment Confident IT user (Microsoft Office and CRM systems) Proven ability to handle confidential information appropriately Reliable, proactive and able to work independently and as part of a small team Highly literate, with strong customer service and client relationship skills Previous experience within a corporate, training, healthcare or regulated environment is advantageous

Recruitment Process

CVs will be reviewed over the festive period and into the first week of January 2026 Telephone interviews will be conducted first Face-to-face interviews will follow for shortlisted candidates Interviews expected mid- to late January 2026 (subject to application volumes)

Please note:

Telephone applications cannot be considered This is a full-time, office-based role in Cheltenham town centre
Salary & Benefits

Starting salary: 24,000 per annum (based on 37.5 hours per week) Probationary review: Upon successful completion of probation, salary will increase by 1,000 per annum Performance-related bonus: Eligibility for a discretionary bonus, subject to individual performance and business results Employee Assistance Programme (EAP): Confidential 24/7 access to professional support, including mental health, wellbeing, financial and legal advice
Additional benefits include:

Full-time, permanent role Stable Monday-Friday working hours Small, supportive office-based team Purpose-driven organisation delivering training that makes a real difference

How to Apply

Please send your CV, clearly outlining your relevant skills and experience, to:

clare@tidaltraining.co.uk

Job Type: Full-time

Pay: Up to 24,000.00 per year

Benefits:

Company pension
Application question(s):

Can you work in a quiet and busy office?
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (required)
Work Location: In person

Reference ID: TTOAR2026
Expected start date: 02/02/2026