Job Description

Reports To

Client Services Support Lead

Duration

Permanent contract

Job Purpose

In this role, you'll be responsible for performing administrative duties, managing suppliers, and providing customer service on orders through our internal order processing system, as well as via email and telephone. You'll play a key part in delivering an exceptional experience to both our customers and internal stakeholders. Applicants will also be expected to build and maintain strong working relationships with their team members in Sales and Client Services, as well as with customers.

Specific Job Skills Summary

Excellent customer service skills Clear and professional communication Excellent attention to detail Data input and data reviewing skills Experience of using order management systems Some experience with courier booking processes would be beneficial, but not essential (international & domestic) Good time management and the ability to work to deadlines
This role demands passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.

Key Accountabilities and Responsibilities

Raise and manage orders with suppliers, ensuring a smooth and efficient process. Provide excellent customer service and support to clients. Maintain accurate and up-to-date order data in a clear and organised manner. Keep customers informed about the status of their orders. Communicate effectively with internal stakeholders to resolve any issues. Carry out general administration related to your work and maintain an organised digital workspace. Raise fulfillment orders and coordinate the process with all relevant parties. Handle customer complaints and problematic orders in a calm and professional manner. Remain vigilant and take a proactive approach to problem-solving on behalf of clients. Undertake any additional responsibilities as directed by your line manager.

Benefits:

Commission scheme Our bonus and rewards scheme gives you the chance to earn more and get prizes Cycle to Work Scheme and Electric Vehicle lease scheme for employees We're a certified B Corporation and a member of the UN Global Compact. We're Investors in People accredited and offer an employee assistance programme Our Training platform gives you a real opportunity to learn new skills and progress in your career We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference Industry-recognised Education programme
Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee mentoring programme Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Work from home
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in St. Austell PL26 8WE