Job Description

Location:

Hybrid - based in Milton Keynes office 2 days a week

Team:

Client Experience

Reporting to:

Head of Client Success

Salary:

28k

Terms:

Full time, permanent

About WorkBuzz

WorkBuzz helps organisations thrive through change by bringing clarity without complexity to how they listen, learn, and act.


Our AI-powered platform makes it easy for mid and large-sized companies to gather real-time employee feedback, uncover what truly matters, and focus on the actions that drive engagement, performance, and retention. Trusted across industries, we combine smart technology with a human approach - helping leaders make better decisions, faster.


With 12.5m funding raised and growing quickly, WorkBuzz is shaping the future of employee listening, and we're looking for mission-driven people to join us!

The Role

We believe that great client experiences are the foundation of long-term success. As a Client Success Manager, you'll be at the heart of helping our clients succeed with our platform; guiding them from their first steps to becoming confident, independent users. You'll combine project management, technical know-how, and a customer-first mindset to create a smooth, engaging experience.


This is a role for someone who loves blending technical know-how with people skills, and who takes pride in empowering clients to achieve meaningful outcomes.

Key Responsibilities

Lead Client Onboarding:

Welcome new clients and guide them through setup, tailoring configurations to fit their needs and goals.

Design Surveys & Communications:

Be able to recommend to clients best practice for their survey set up including building engaging surveys and comms, working closely with clients to reflect their voice and objectives.

Shape Engagement Journeys:

Set up custom reminder schedules and communication flows that maximise participation and impact. Deliver simple walkthroughs of client results: Be able to use the platform to navigate through clients' survey results, explaining to them how to get the most value from the platform

Project Management:

Oversee implementation timelines, task coordination, and client alignment across projects Keeping CRM (Planhat) up to date and accurate, ensuring all notes and details are correctly captured

Empower Clients:

Deliver interactive training that builds client confidence and enables long-term success with the platform.

Be the First point of Contact:

Solve client questions and platform issues quickly, with clarity and care.

Documentation & Resources:

Share relevant knowledgebase articles and ensure documentation is maintained

Platform Set-up:

Manage the nuts and bolts of setup, from whitelisting and email setup, and integration of demographic and employee data configuration, ensuring everything runs smoothly.

Requirements for role

Experience in a technical onboarding, implementation, or customer-facing SaaS support role Highly organised with a project management mindset - able to juggle multiple client setups Excellent attention to detail, especially with data and system configurations Strong technical aptitude - comfortable with data files (e.g., CSVs), testing environments, and platform admin tools Clear and patient communicator, with the ability to explain technical concepts to non-technical users Familiarity with survey platforms, email setup, or employee engagement tools is a plus Comfortable delivering virtual training and providing hands-on client support Able to adapt quickly to changing client needs and internal developments

Why you'll love working at WorkBuzz:

Our culture - WorkBuzz is fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins. Clear purpose - be part of building something which matters. Be the best you can be - we will invest in your development and help you grow. Competitive compensation, share options, private health insurance and a range of other benefits Flexible/ hybrid working - the opportunity to split your time between home working and our Milton Keynes office. Check out our Glassdoor reviews!
We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive.


We welcome applicants from all walks of life and our hiring decisions are based on merit - regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status.



If you need any adjustments or support during the recruitment process, please don't hesitate to let us know. We're here to ensure a fair and accessible experience, removing barriers that may impede someone's progress based on their unique circumstances.