Job Description

Who We Are

Operexx is a London-based performance marketing agency helping eCommerce and consumer brands scale through Meta Ads, Google Ads, retention strategy, and content creation. We move fast, care deeply about client outcomes, and are building a smart, ambitious team driven by results and growth.

The Opportunity

We're hiring a

Client Success Manager

(or

Account Manager

) to join our client-facing team. In this role, you'll oversee a portfolio of growing eCommerce brands, helping them execute on performance marketing strategies while collaborating closely with media buyers, creatives, and content teams.

This is a great fit for someone with

2-3 years' experience

in an agency or fast-paced brand-side environment, who's ready to step into a more strategic, client-facing role. You'll be supported by senior strategists but expected to take ownership of your accounts and develop quickly.

What You'll Do

Manage day-to-day communications across 6-8 eCommerce clients Translate business goals into actionable marketing plans and KPIs Collaborate with Meta Ads buyers, retention specialists, creatives, and content leads Help lead monthly strategy reviews and weekly performance calls Brief in creative assets, copy, and landing page feedback Monitor campaign performance and flag opportunities or risks early Maintain strong client relationships and proactively spot areas for growth

What You Bring

2-3+ years' experience in a marketing agency or fast-growth eCom brand Solid understanding of Meta Ads and how they impact eCommerce sales Confidence in presenting performance insights and next steps to clients Familiarity with key eCommerce metrics (ROAS, MER, CAC, LTV, AOV, etc.) A proactive, solutions-oriented mindset -- you stay one step ahead Eagerness to take ownership, learn fast, and sharpen your strategic thinking Bonus: experience with email/retention marketing, content briefing, or Shopify analytics

What Success Looks Like

Clients trust your guidance and enjoy working with you Projects run smoothly because you manage expectations and communications effectively You begin contributing strategic insights, spotting trends, and thinking like a brand owner You grow into a senior client strategist or pod lead within 12-18 months

Role Details

Salary:

38,000

Location:

London office (hybrid flexibility available)

Start:

ASAP or when you're ready

Reporting to:

Strategy Director

Why Join Operexx?

Join a smart, high-energy team building something meaningful Work with exciting brands across fashion, wellness, lifestyle, and beyond Grow fast with access to top-tier marketing training and strategic mentorship Clear pathway to senior roles, leadership, or specialisms as we scale
Job Type: Full-time

Pay: 38,000.00 per year

Work Location: In person