Job Description

Client Success Manager

Permanent

Looking for a role where you can make a real impact on client experience and business growth? Welcome to Gungho.

We're a fast-growing lead generation company with a vibrant culture, a supportive team, and a genuine focus on development. We're looking for a Client Success Manager to help our clients thrive and stay successful with us long-term.

What you'll be doing:

Building trusted relationships and ensuring client satisfaction Leading onboarding journeys and supporting clients from day one Helping clients get the most value from our services Identifying growth opportunities and collaborating with Sales Gathering client feedback to improve our offering Becoming a reliable point of contact and trusted advisor

Skills & experience:

Experience in client relationship management or account management Experience in a B2B or service-led environment Excellent communicator with a problem-solving mindset Able to build trust and collaborate with internal teams Empathy, commercial awareness, and a results-driven approach

What success looks like:

Happy, retained clients with strong relationships Smooth onboarding and visible client outcomes Commercial opportunities identified and acted on Positive feedback and continuous improvement of service

Why join Gungho?

A 4-day working week Flexible/hybrid opportunities Private health and dental cover (after qualifying period) Life insurance Your birthday off Regular company events and charity days Cycle to Work Scheme Employee referral scheme In-house L&D Team to support your growth Progression opportunities - we love promoting from within

If you're passionate about client success and ready to make a difference, we'd love to hear from you.

Job Types: Full-time, Permanent

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Private dental insurance Private medical insurance Referral programme
Schedule:

Day shift
Work Location: In person