Job Description

Help shape the future of ambitious businesses. Join FSE Digital, the agency where results and relationships go hand in hand.

At FSE Digital, we're not just another digital marketing agency. We're the trusted partner behind some of the UK's most ambitious SMEs, delivering campaigns that don't just perform, but transform businesses. As we grow, we're searching for a passionate, people-focused Client Success Superstar who's ready to take client relationships to the next level and help write our next success story.

What You'll Do

Be the welcoming face that onboards new clients, setting the stage for success Become the trusted go-to person for clients, always one step ahead of their needs Collaborate closely with account managers and delivery teams to ensure seamless service and strong results Keep campaigns on track, analysing KPIs and translating performance into clear, impactful insights Identify fresh opportunities to grow accounts and increase client retention Communicate with clarity, avoiding jargon and keeping clients informed Handle client concerns with empathy and agility, ensuring even challenging conversations end positively Capture feedback and help shape improvements to our service

About You

At least 2 years in a client success, account management, or similar client-facing role, ideally within an agency environment A strategic thinker who spots opportunities and brings commercial awareness Confident communicating at all levels, including with C-suite stakeholders Comfortable managing multiple projects and clients simultaneously Skilled at building relationships and resolving conflicts effectively Data-driven, with a strong understanding of KPIs and digital marketing performance metrics Knowledge of digital marketing channels such as SEO, PPC, social media, and email marketing

Why You'll Love FSE Digital

We're award-winning and results-driven, known for helping businesses grow and succeed We're scaling quickly, offering opportunities for career progression and development We foster a collaborative, supportive team culture with low ego and high ambition Flexible working arrangements, with increasing opportunities for remote work over time You'll join a skilled team and have the autonomy to drive real change

Key Performance Indicators (KPIs)

Client retention rate Client satisfaction and health scores (NPS, surveys, etc.) Upsell and cross-sell conversion value Average client lifespan and value Strategic reviews delivered per quarter Time to resolve client issues Quality and timeliness of client reporting
If you're ready to join a team that shares your passion for client success and want to grow your career in a dynamic, supportive agency environment, we'd love to hear from you. Apply today and let's talk about your next exciting chapter.

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus Yearly bonus
Benefits:

Company events Company pension On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: CSMFSE01