Job Description

Are you passionate about building strong client relationships? Do you thrive in a fast?paced, collaborative environment where every project is an opportunity to deliver value? If you want to grow, take ownership, and have a direct impact on client satisfaction, this could be your next career move.

What You'll Be Doing

Lead and manage multilingual translation projects from initiation to delivery, ensuring seamless execution and quality. Be the primary point of contact for clients, providing clarity and confidence throughout the project lifecycle. Guide client communication from project confirmation through post?delivery review, including managing in?house review processes. Maintain accountability for quality, timeliness, and overall client satisfaction. Nurture long?term client relationships and identify opportunities for growth. Collaborate cross?functionally with linguists, vendors, and internal teams to deliver seamless results.

What We're Looking For

A client?centric mindset -- you understand that trust and results are built one interaction at a time. Strong organisational skills, with the ability to manage multiple priorities and adapt when needed. An owner's mentality -- you don't just "coordinate" projects, you take accountability for outcomes. Exceptional attention to detail and a commitment to quality. Strong communication skills -- able to move effortlessly between being a project lead and a trusted account manager. A genuine desire to learn, grow, and make an impact.

What You Bring

At least 3 years' experience in translation project management or multilingual content industries (audiovisual and interpreting experience a plus). Proven client relationship experience -- ideally working with B2B clients. Degree?level education (languages or related fields a plus). Confidence using CAT tools (specifically memoQ), spreadsheets, and cloud?based platforms. Excellent written and verbal communication. Fluency in English; other languages are a bonus. Experience with ISO 9001 / ISO 17100 standards is advantageous.

Who We Are

We're an award?winning translation agency based in the heart of Glasgow. Our close?knit team delivers seamless translation services across industries such as medical, aviation, logistics, construction, engineering, and more.

Trusted by leading names like Dexcom, Rhomberg Sersa, Aviation Logistics Network, and Breheny Civil Engineering, our mission is simple: to connect people across borders -- with precision, care, and a human touch.

What You'll Get

A role that grows with you -- and the support to shape your career path. Hybrid working: 3 days in office, 2 days from home. A collaborative team environment where your voice and ideas matter. Generous training, development, and 1:1 coaching. Performance?based bonuses. Company laptop and mobile phone. Company pension, gym membership, and well?being perks. Company socials, celebrations, and a culture that supports success.

Ready to Join Us?

If you're passionate about making a difference for clients and want to build a rewarding career with a fast?growing, collaborative team -- we'd love to hear from you. Apply today and let's talk!

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Profit sharing Referral programme
Schedule:

8 hour shift Monday to Friday
Application question(s):

Can you describe a time when you successfully managed multiple translation or multilingual projects under tight deadlines? What tools did you use to stay organised, and how did you ensure quality and client satisfaction? How do you handle situations where a client is dissatisfied or where deadlines are at risk? Can you give an example of how you turned a challenging client interaction into a positive outcome? What attracts you to working in a small, fast-paced agency like ours, and how do you see yourself contributing to both the team culture and business growth?
Work Location: Hybrid remote in Glasgow G51 1EA

Reference ID: Client Success Manager