Job Description

About Gather

We exist to deliver exceptional IT services to ambitious businesses who depend on technology to accomplish their mission. We offer IT Support, infrastructure projects, software development, and cyber security.

Benefits:

Private health insurance (after qualifying period) Funded professional training and certifications Regular company socials and team events Modern offices with free parking and good coffee 22+ days' annual leave + bank holidays Company Pension scheme Certified Great Place to Workemployer

Why this role matters

We exist to deliver exceptional IT services to ambitious businesses who depend on technology to accomplish their mission.

As a

Client Success Manager

, you'll build trusted relationships with a portfolio of clients, ensuring they get maximum value from our services, feel supported beyond the day-to-day helpdesk, and see Gather as an essential partner in their success.

Key responsibilities

Build trusted, positive relationships -- someone clients like and rely on to "get things done." Arrange and coordinate

Quarterly Service Reviews (QSRs)

Prepare agendas and materials using defined processes and client insights.
Ensure directors attend for strategic accounts; lead or support smaller reviews.
Capture notes, actions, and follow up to completion.

Act as the internal advocate for clients, ensuring consistent, high-quality service aligned with their business needs. Support hardware/software procurement and prepare simple client quotes. Proactively identify opportunities for clients to improve how they use technology. Maintain accurate records of interactions, feedback, and actions. Act as the first point of contact for non-technical, non-procurement, and non-GRC enquiries -- managing or escalating through to resolution. Help directors stay accountable by prompting, preparing, and supporting them in client engagements.

More about you

Excellent communication and relationship-building skills. Organised and proactive -- able to manage multiple priorities with attention to detail. Empathetic, client-centric mindset -- sees things from the customer's point of view. Confident working with senior colleagues and holding them to account (e.g. for QSRs). Commercial awareness -- comfortable supporting quotes and spotting opportunities. Approachable, positive personality that clients enjoy working with.

Experience

Previous experience in customer success, account management, or client services (MSP/SaaS/tech background helpful, but not essential). Comfortable discussing technical topics at a high level and liaising with engineers. Experience coordinating meetings, preparing notes, and tracking follow-up actions.

Why Join Us

At Gather, you'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless.

Apply Today

If you enjoy building relationships, want to make a real difference to clients, and like the idea of working with an ambitious, people-first tech company -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking Private dental insurance Private medical insurance Sick pay
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road