Job Description

About Hoowla

Hoowla is a leading UK legal software company providing modern, cloud-based case management and workflow tools for law firms. Thousands of property lawyers, conveyancers and solicitors use Hoowla every day to manage their work, communicate with clients, and deliver outstanding legal services.

We're a fast-growing, friendly tech company based in Swansea, passionate about making lawyers' lives easier through great software, great support, and great people.

The Role

We're looking for a

Client Success Specialist

to join our team and help ensure every new law firm gets the very best start with Hoowla.

You will guide firms through setup, onboarding, and training. You'll be the approachable, knowledgeable point of contact who helps our customers succeed and enjoy using Hoowla every day.

This is a people-focused role -- perfect for someone who enjoys technology, solving problems, and helping others feel confident with new systems.

What You'll Do

Support new law firms as they get started with Hoowla. Guide users through setup, data import, and training sessions. Build relationships with decision-makers and teams to understand their workflows. Work collaboratively with our developers and support staff to resolve queries. Collect feedback to help shape future improvements. Celebrate client wins and help them get the most value from Hoowla.

What We're Looking For

A

clear and friendly communicator

who enjoys working with people.

Well organised

and able to manage multiple onboarding projects. Curious about technology and comfortable learning new systems. A

team player

who's positive, supportive, and proactive. Experience in SaaS, onboarding, or legal technology is a bonus -- but not essential. Based within commuting distance of Swansea.

Why Join Hoowla

Be part of a supportive, innovative company that's growing fast. Work with a friendly, collaborative team who care about what they do. Opportunities to

develop your skills

and

grow your career

in client success or product delivery.

Diversity and Inclusion

We're an inclusive workplace that values diversity and welcomes applications from people of all backgrounds, experiences, and perspectives.
If you don't meet every requirement but think you'd be great in this role, we'd still love to hear from you.

Job Types: Full-time, Permanent

Pay: 28,000.00-36,000.00 per year

Work Location: In person