Job Description

Detailed Benefits

Salary - 29000-31000 full time equivalent, 19300 -20650 pro-rata

Job type - Permanent Part-time 25 hours

Shift schedule - Monday to Friday 9.00 -2.30 including lunch break

Nest pension

Generous paid annual holiday allowance

On site parking

First Aid training, Food Hygiene Certificate Level 2 and DBS check paid for

The successful candidate will be required to complete a short online Level 2 Food Hygiene Certificate prior to starting.

Role Purpose

The Client Support Advisor will play a crucial role in providing Open Door's service to Taunton's homeless community, helping to reduce rough sleeping and providing essential daily support. Reporting to the Charity Manager, the post holder will be responsible for having direct contact with the client base. The role involves assessing individual needs, developing a personalised approach to meet their needs and, where possible, help clients transition into stable housing. The postholder will work collaboratively with various stakeholders, including statutory and non-statutory agencies, external providers, and support services, to ensure a coordinated approach to addressing rough sleeping and homelessness. This role requires a compassionate and proactive individual who can build trust with vulnerable populations and advocate for their needs. The Client Support Advisor will assist clients with any practical needs such as laundry, clothing, handling mail, messages, and phone charging.

The post holder will work closely with the Manager and other members of our small team of staff and volunteers. The role requires an individual who is committed to the aims of the charity and who is flexible and co-operative in their attitude to working styles and practices.

Accountabilities

Assess the needs of clients. Provide direct support and advocacy to help clients access housing, healthcare, and other essential services. Work closely with statutory and non-statutory services and support services to coordinate efforts and resources. Maintain accurate and up-to-date records of client interactions and progress. Participate in multi-agency meetings and case conferences to discuss and plan interventions. Ensure compliance with all relevant policies, procedures, and legislation. Provide regular reports to the Manager on the progress and outcomes of interventions.

Knowledge

Essential

Understanding of homelessness and rough sleeping issues.

Familiarity with safeguarding practices and procedures.

Knowledge of mental health and substance misuse issues.

Understanding of data protection and confidentiality requirements.

Desirable

Knowledge of housing legislation and policies.

Awareness of local support services and resources.

Experience

Essential

Experience working with vulnerable populations, particularly those experiencing homelessness.

Experience in multi-agency working and collaboration

Experience in maintaining accurate records and documentation.

Desirable

Previous experience in a similar role

Qualifications / Registrations / Certifications

Essential

Food Hygiene Certificate level 2

Desirable

Experience in mental health first aid.

Training in safeguarding.

Qualification in substance misuse support.

Training in conflict resolution and de-escalation techniques.

Skills

Essential

Excellent communication and interpersonal skills.

Strong organisational and time management skills.

Ability to work independently and as part of a team.

Proficiency in using IT systems and databases.

Ability to build trust and rapport with vulnerable individuals.

Working Arrangements

This role involves working within a dynamic and supportive environment. Candidates should be prepared for the following conditions:

Work Hours: Standard working hours are 25 paid hours Monday to Friday, 9am -2.30pm including a half hour rest break for lunch each day. (Optional 8.30am start) Location: Taunton town centre Work Environment: The role involves working both independently and as part of a friendly team, with access to modern office facilities and resources. Health and Safety: Adherence to all health and safety regulations is mandatory, ensuring a safe working environment for all employees.
Job Type: Part-time

Pay: 19,300.00-20,650.00 per year

Expected hours: 25 per week

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 22/08/2025
Reference ID: Client Support Advisor