Job Description

Job Title: Testing & Inspection Client Support Administrator

Reports to:

Program Delivery Manager

Dotted Line to:

Electrical Testing Manager

Location:

Office-based in Hertford

Employment Type:

Full-Time

General Description:

To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.



This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.

Key Responsibilities:

Operational Management

Input jobs into the company workflow management system Update job workflows on the management system Book appointments with residents Schedule appointments for engineers including re-scheduling appointments for priority jobs Daily uploading of Asbestos Reports onto works orders on our scheduling system. Basic understanding and interpretation of engineers technical notes. Updating spreadsheets, overdue reports and client portals Arrange parking for engineers (when required) To deliver excellent customer service To undertake any training provided by the company To fully participate with performance improvement programmes, including appraisals To liaise with office staff and supervisors to assist in the resolving of queries To support any business change for the benefit of the company Adhere to any KPI's set by the company Any ad-hoc duties as reasonably instructed by your line manager or directors

Required Skills & Attributes:

Knowledge of Word/Excel/Microsoft Office Be able to lone work and within a team Good telephone manner Administrative skills Positive attitude and time keeping

Key Performance Indicators (KPIs):

Reduction of over due works orders Overall Compliance Attendance/Sickness Record No Access Rate Asbestos Report Uploading

Work Status & Hours:

Full-Time, Permanent Core hours: Monday to Friday, 8:00am - 5:00pm (1-hour unpaid break)

Additional Information:

* Company policies including Code of Conduct, Equal Opportunities, and Environmental Responsibility are available on request through the staff handbook.