Job Description

At Brighter Days Care at Home, we are passionate about providing compassionate, person-centred care that allows individuals to remain independent in the comfort of their own homes. Our dedicated team ensures that every client feels respected, valued, and cared for with dignity.

We are currently seeking a motivated and empathetic Client Support Manager to join our growing team. If you are looking for a rewarding role where you can make a difference in people's lives, we want to hear from you!

Key Responsibilities:

- Act as the first point of contact for clients and their families, addressing any concerns and queries with care and professionalism.

- Build and maintain strong relationships with clients to ensure high levels of satisfaction.

- Coordinate and conduct assessments and reviews in line with the company's SLA and individual client needs, ensuring that our services are delivered to the highest standard.

- Work closely with carers and key stakeholders to monitor the quality of care, providing ongoing guidance and support.

- Handle feedback, concerns, and incidents, working proactively to resolve any issues.

- Ensure all client records are accurate, up-to-date, and compliant with company policies and relevant regulations.

What We're Looking For:

- Experience in a customer service, support, or management role, ideally within the care or health sector.

- Excellent communication and interpersonal skills, with the ability to engage and build trust with clients and families.

- Strong problem-solving abilities and attention to detail.

- Compassionate, empathetic, and dedicated to making a positive impact on the lives of others.

- Ability to manage multiple priorities in a fast-paced environment.

- Knowledge of care services and regulations in the UK (desirable but not essential).

- A full UK driving licence (essential).

Benefits:

- Competitive salary of 28,000 per annum.

- 28 days of holiday per year, including bank holidays.

- The opportunity to work in a supportive, caring, and friendly environment.

- Ongoing training and development opportunities to help you grow in your career.

- Staff Wellbeing and Support.

- A chance to make a real difference in the community by helping individuals live independently.

How to Apply:

If you're passionate about providing outstanding support and care, we want to hear from you. Apply TODAY by sending your CV to recruitment@brighterdayscare.co.uk using subject line "CSM Application".

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company events Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person