Job Description

About The Sports Trust

The Sports Trust is a registered charity passionate about creating inclusive and inspiring spaces for people of all ages and abilities to enjoy sport. We operate three exciting venues in Folkestone, F51, Three Hills Sports Park, and Folkestone Sea Sports and are committed to delivering excellent experiences in sport, fitness and wellbeing. Our mission is to inspire active lifestyles and provide outstanding experiences in sport, fitness, and recreation.

The Role

We're looking for 2 x friendly, confident and reliable team members to join us as Climbing Marshals & Assistant Instructors at F51, our flagship indoor facility with a state of the art climbing centre. This seasonal role offers the opportunity to support climbers of all ages, ensure safety throughout the venue, and deliver brilliant customer service from the moment people walk in.

You'll work across the climbing walls and bouldering areas, support with inductions and group sessions, and help with day to day centre operations. For qualified or experienced candidates, there's also the opportunity to deliver lessons at an enhanced hourly rate.

Key Responsibilities

Greet and support climbers with check-ins, waivers, and general enquiries. Marshal climbing and bouldering areas, ensuring safety rules are followed. Assist or lead climbing sessions, inductions and casual drop-ins. Carry out daily safety and equipment checks. Keep climbing areas clean, well-organised and ready for use. Report any faults or safety concerns to the management team. Use reception systems to manage bookings, memberships and payments. Provide information about parties, events and climbing programmes. Work as part of a friendly, inclusive and supportive team.

What We're Looking For

Must be

18+

at time of appointment (essential). Strong communication and people skills. Confident working at height and in a busy, physical environment. Comfortable working with children and supporting group activities. Available to work across varied shifts, including weekends and evenings. Reliable, calm under pressure, and proactive in your approach.

Desirable Skills & Experience

Previous experience in a climbing centre. Climbing qualifications such as CWI, CWDI, First Aid or Safeguarding. Experience delivering or assisting with group sessions. Familiarity with bouldering and ropes operations. Knowledge of climbing centre software (e.g. Roller). DBS check and safeguarding training.
We're looking for someone with a positive, proactive approach who thrives in a fast-paced environment. If you love working with people, have great communication skills, and are keen to develop your knowledge in sports and leisure, this could be the role for you!

Working Hours/Pattern/Contract/Salary:

Monday to Sunday during the hours of 08:30am-11:00pm. F51 hosts a number of events which will require work patterns extended to 2am. Zero Hour Contract with variable hours up to 37.5 hours available per position. Salary - National Minimum Wage based on age. Seasonal position with immediate start until end of September 2025 with the possibility of ongoing position.

Why Join Us?

Be part of one of the UK's most exciting indoor climbing venues. Help create a safe and inclusive space for local people to enjoy sport. Opportunities to develop skills in instruction, marshalling and customer service Lesson delivery paid at a higher rate of 15 per hour. Work with a passionate and supportive team who live our values every day.
Please apply through Indeed and if you have any questions please feel free to contact us on support@thesportstrust.org

Job Types: Temporary, Zero hours contract
Contract length: 4 months

Pay: 10.00-12.21 per hour

Expected hours: No more than 37.5 per week

Benefits:

Company pension Free parking Gym membership
Schedule:

Monday to Friday Weekend availability
Experience:

Customer service: 2 years (required) Sports coaching: 2 years (preferred)
Work Location: In person