Job Description

37.5 hours per week

Location: Bearsden, Glasgow (Travel Required)

Are you a motivated and compassionate individual with a passion for helping others? We're looking for a Clinic Care Advisor to join our vibrant and supportive team at our fast-growing private psychiatry clinic.

We're a close-knit group in an evolving start-up environment, and this role offers the opportunity to make a real impact while being part of something special.

What you'll bring to the team:

Previous experience in a customer-facing or administrative setting A warm, empathetic manner with excellent communication skills Proactive and solution-focused attitude Strong attention to detail and ability to manage multiple priorities A team player who's excited by collaboration and fast-paced change Professional, confident, and able to adapt in dynamic situations

Your key responsibilities will include:

Coordinating diaries and managing appointment schedules for clinicians Liaising with new and existing patients to ensure smooth care pathways Supporting the formatting and preparation of clinical reports and correspondence Handling inbound enquiries via email and telephone in a timely and helpful manner Assisting with the onboarding of new patients and guiding them through our process Maintaining accurate, up-to-date digital records and patient files Acting as a point of contact between the clinic, schools, and GP practices Providing administrative support to clinicians and supporting general clinic operations

Key skills and qualities:

Confident telephone manner and ability to put patients at ease Excellent written and verbal communication skills Familiarity with Microsoft Office, particularly Word and Excel High levels of accuracy, organisation, and initiative Comfortable using internal systems and learning new technologies Ability to build rapport with a diverse range of people Understanding or interest in mental health or medical settings is advantageous

What you'll get from us:

A fulfilling role making a real difference in people's lives A supportive, fun, and energetic team environment Company incentives including team activities, development days, and potential trips abroad Career development opportunities in a growing business Birthday celebrations and regular team lunches A culture that recognises and rewards hard work and initiative

Please note:

Only shortlisted applicants will be contacted for interviews.

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Company events Company pension Free parking
Language:

English (preferred)
Work Location: In person