Job Description

Patient Care Advisor - 24.00 hours per week - Permanent



An opportunity has arisen for a suitable candidate to join our Contact Centre team



The role is to ensure patients are appointed into Ophthalmology and Vascular clinic slots in a timely and efficient manner, ensuring patients wait no longer than the maximum waiting time standards for their health care.



The Contact Centre is based at Maglona House, there are four booking teams which consist of: - The referral team (including fast track), medical, surgical and community booking team. Each has a team lead overseeing operations, there is also a deputy service manager and a senior service manager.



Communicating with patients on multiple pathways



Ensure patients are appointed timely and effectively



Ensuring all recorded activity is accurate in regard to constitutional targets



To call and agree appointments with patients whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.



Accommodate patients preference regarding the date and time of appointments to the best of your ability.



To deal with all patient enquiries in an effective manner



To ensure that all enquiries with an action are dealt with in a timely manner



The ensure patients records are kept up to date with accurate information



At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.



Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':



Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.



Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.



Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.



CERTIFICATE OF SPONSORSHIP



Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).



If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.



Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check:

21.50 + Administration cost of 5.90 = 27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check:

49.50 + administration cost of 5.90 = 55.40. Deducted from salary over a 4 month period or a one-off payment.



NCIC can offer successful future employees the following benefits:



27-day holiday scheme rising to 33 after 10 years



Flexible working Scheme



NHS Discounts*



Salary Sacrifice schemes including lease cars and Cycle to Work*



Excellent opportunities for development*



Competitive NHS Pension scheme



Vivup is a free, confidential counselling and information service to assist with personal or work-related problems



Subject to eligibility

Important Information



Please ensure that you document evidence of meeting all the essential criteria in the supporting information.



If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.



Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.