Job Description

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department.Booking appointments and maintaining appropriate records.Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Receive and acknowledge incoming referral letters as appropriate.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust's booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.
• Make suggestions as to any modification to ensure smooth running of clinic based on demand.
• Ensure that all outpatient targets are met, in relation to appointments.

About usAll new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.We have approximately 855 beds trust-wide and our financial turnover is in excess of xc2xa3337m.The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.DetailsDate posted16 May 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa324,169 a year per annum pro rataContractPermanentWorking patternFull-timeReference number408-25-395-AJob locationsArrowe Park HospitalArrowe RoadWirralCH49 5PEJob descriptionJob responsibilitiesPlease see attached Job description for further information about the Clinic Clerk position available with WUTH.Job descriptionJob responsibilitiesPlease see attached Job description for further information about the Clinic Clerk position available with WUTH.Person SpecificationQualifications, Specific Experience & TrainingEssential

• Educated to GCSE level or equivalent
• Experience of working in an administrative role

Desirable

• NVQ level 2 in a relevant subject
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system

Knowledge & SkillsEssential

• Basic working knowledge of IT
• Good verbal and written communication skills

Personal AttributesEssential

• Self-motivated and enthusiastic
• Sensitive and empathetic
• Polite and friendly manner

Desirable

• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Knowledge and SkillsEssential

• Good keyboard and computer skills
• Good time management and organisational skills

Desirable

• Knowledge of admin processes
• Aware of Information Governance
• Ability to prioritise, work to deadlines and use initiative.
• Excellent customer service skills

Person SpecificationQualifications, Specific Experience & TrainingEssential

• Educated to GCSE level or equivalent
• Experience of working in an administrative role

Desirable

• NVQ level 2 in a relevant subject
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system

Knowledge & SkillsEssential

• Basic working knowledge of IT
• Good verbal and written communication skills

Personal AttributesEssential

• Self-motivated and enthusiastic
• Sensitive and empathetic
• Polite and friendly manner

Desirable

• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Knowledge and SkillsEssential

• Good keyboard and computer skills
• Good time management and organisational skills

Desirable

• Knowledge of admin processes
• Aware of Information Governance
• Ability to prioritise, work to deadlines and use initiative.
• Excellent customer service skills

NHS