Job Description

Clinic Coordinator (Administration, operations, and social media) at Kate Kerr London Ltd

About us

Kate Kerr London is an industry-leading skin clinic that provides our clients with the most advanced bespoke clinical facials and skin treatments.

Due to the continued success of our award-winning business, we are looking to add another member to our growing team, based at our clinic on London's South Bank.

We use the latest science, technology, and cutting-edge equipment to successfully treat a wide variety of skin concerns, from acne to scarring, rosacea to ageing. We understand that every client has individual needs and concerns, that is why every treatment is completely bespoke. No two patients receive the same treatment or skincare prescription; this is what sets us apart.

Our customers expect the best, so a lot goes on online, and behind the scenes at Kate Kerr London to make sure they receive the highest level of service we can offer. You will be essential to the promotion and smooth running of our business in what is a diverse, demanding and rewarding role.

We invest a lot of time and training in each member of our team, to help them be the best, and build a long and successful career with us.

The Role

This is a permanent, full-time Monday to Friday role. Currently we can support you to work from home on a Friday.

You will play a key role in promoting our business on social media and online, through organised posts, and impromptu news.

Answering all incoming telephone calls, you will be the first point of contact with our valued clients during the enquiry and booking processes.

You will have various administrative responsibilities, including making sure client invoices are up to date, end of month reports, sending out appointment emails, fulfilling client skincare orders, and managing the clinic's stock levels.

You will assist our clinical facialists as necessary, helping them to set up in the mornings and making sure they are fully stocked for the busy day ahead.

Whilst this is not a front of house or receptionist role, there may be times when you are required to greet clients or help to resolve queries at reception and demonstrate excellent customer service.

Other duties include overseeing the booking management system, and proactively filling the diary so we're as productive as possible. You'll also check all consent forms are signed and saved appropriately, liaise with third party suppliers, and more.

About You

We're looking for someone who strives to be the best, and who will enjoy the busy, high-end clinic environment we operate in.

Previous experience as a receptionist or in an administrative role would be an advantage, especially if you have gained it in our industry. Being creative, and familiar with various social media platforms is also something we'd appreciate.

You must have an excellent telephone manner and be able to engage with prospective clients.

You must be an independent, organised person who is able to multi-task.

You don't need to be an expert, but must be competent in IT. You will be using clinic software, Insta, email, Excel, Word etc daily. You must also have excellent written and spoken English.

Overall, we're looking for someone who is fun, and enjoys working as part of a team. We'd love to meet you if you have a positive attitude, work well under pressure, and enjoy a challenge!

Job Details

An excellent package is available for the right candidate which includes a competitive basic salary and pension. You will also be entitled to product discounts. Full benefit details can be discussed at interview.

A cooked lunch/ dinner is provided free of charge at the staff canteen of the 5-star hotel we work within.

Full training and development will be provided.

Preference will be given to candidates who provide a covering letter are available to start within 4 weeks.

You must have the right to live and work in the UK.

We aim to reply to everyone, but regret that we cannot always guarantee this due to the volume of applications we typically receive for our roles.

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person

Reference ID: KKL CC09/21I