Job Description

Founded in 1888, we are one of the first wig specialist shops in the UK. Today, we are a leading retailer in the industry, known for our dedication to care, quality, and value.

At Judy Plum Wigs, our commitment is to provide the highest possible service to our customers. We are looking for someone with great customer service/administrative skills and a passion for creating engaging social media content to join our office team.

Job Overview

The ideal candidate will excel in customer service, demonstrate strong administrative capabilities, and have a drive to develop and own our social media campaigns and content. This role will primarily focus on administrative and customer service responsibilities, working closely with our web office team to ensure seamless operations and client satisfaction. Additionally, this position offers the opportunity to gain experience managing and developing social media channels at a business level, enhancing our online presence in a fun and engaging manner. This is a great opportunity for recent graduates or someone looking to gain more experience in an office environment within a business/administration/social media/marketing position, providing a solid foundation for career growth.

Responsibilities

Respond promptly to customer inquiries via phone, email, live chat, and social media platforms Resolve customer queries effectively and efficiently Process daily orders, returns, and exchanges Maintain a high level of product knowledge to assist customers with queries (full training will be provided) Perform various administrative tasks to support the team on it's daily operations Create and post engaging content on our social media channels Develop ideas to grow engagement and enhance our social media presence

Experience

Required:

Good experience in a customer service/administrative role Excellent communication skills Strong problem-solving abilities Proficiency in administrative tasks
Nice-to-have:

Familiarity with social media management (Facebook, Instagram, TikTok, etc.) Experience using editing software (Canva and/or CapCut) Creativity and a passion for creating fun and interesting social media content Ability to pitch and implement fresh ideas for our social media channels

Starting date:

ASAP but flexible.

Job Type:

Full-time

Schedule:

Monday to Friday 9am to 5pm at our city centre office.

Job Type: Full-time

Pay: 23,795.20-24,500.00 per year

Work Location: In person