Job Description

Deliver an exceptional welcome, check-in, and check-out every time. Manage pre- and post-treatment communications; ensure follow-ups are timely and personalised.?????

Clinic Co-ordinator;

Help us deliver a seamless, high-touch patient journey while a key member of our team is on maternity leave. If you are organised, people-centred, commercially aware, and passionate about excellence in medical aesthetics and skin health, we'd love to hear from you. Our ideal Clinic Coordinator aligns with our clinical standards and our growth mindset, someone who thrives in a fast-paced environment, inspires trust, and never settles for "good enough" when it comes to patient care or team performance.

About Dr Emma Clinics

Dr Emma Clinics is a doctor-led aesthetic & skin health group dedicated to safe, ethical, evidence-based treatments and outstanding patient outcomes. We combine medical expertise with personalised care, advanced technologies, and a warm, inclusive clinic culture where patients feel genuinely supported throughout their skin journey.

Our Vision & Values - Why Alignment Matters

We're building a clinic environment where everyone, patients, clinicians, and support teams can do their best work. We believe in belonging, continuous improvement, bold thinking, and delivering the kind of 5-star experience that keeps patients coming back and recommending us to those they love. We look for team members who:?

Put patients/clients at the heart of every interaction. Own their performance and align personal success to team & business goals. Are comfortable in a culture that is ambitious, data-aware, and growth-focused. Embrace feedback, learn fast, and take pride in the small details that add up to big trust. Foster an inclusive, supportive atmosphere where colleagues can thrive as their authentic selves.

The Opportunity

During this maternity cover, you'll be the operational heartbeat of the clinic, coordinating diaries, ensuring the patient journey runs flawlessly from first contact to follow-up, supporting revenue growth, maintaining stock accuracy, and keeping clinical and administrative standards tight. You'll also play a key role in capturing and reporting KPIs so the clinic remains on track commercially and operationally while maintaining a 5-star service culture.

Key Responsibilities

1. Patient / Client Experience

Monitor and respond to patient feedback & online reviews; escalate concerns appropriately. Support informed consent processes and treatment readiness (paperwork, medical histories, aftercare packs).

2. Operational Coordination

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Own the clinic diary: optimise booking flow, reduce gaps, and balance practitioner capacity with demand. Maintain immaculate front-of-house standards and support clinical room readiness. Oversee stock control (incl. consumables, skin retail, injectables tracking as applicable); flag low or variance items promptly. Ensure local implementation of company procedures, protocols, and policy updates.

3. Commercial & KPI Support

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Track and help drive consultation conversions, average spend, rebooking, retail attach, and package uptake. Support promotional campaigns, seasonal offers, and membership/loyalty initiatives. Provide weekly data / performance reports to the Clinic Lead / Management.

4. People & Culture Support

Be a positive culture carrier, reinforce clinic values daily. Support 1-to-1 check-ins, rota coordination, and communication between practitioners and support teams as directed by the Clinic Lead.

5. Compliance, Quality & Safety

-Support adherence to clinical governance processes (RQIA or local regulator where applicable), infection prevention, data protection (GDPR), and safe medicines/consumables handling.?????

-Maintain accurate patient records and secure data entry in clinic systems.

-Ensure consent and treatment documentation are complete before procedures.

About You - Skills, Experience & Attributes

Essential

Proven experience in a patient-facing, customer-centric or clinic/health/beauty/hospitality coordination role in a fast-paced environment. Strong organisational and diary management skills; comfortable juggling priorities. Confident communicator, phone, email, digital platforms, and in-person. Commercial awareness: understands targets and can support sales conversion ethically. Reliable, proactive, and calm under pressure; able to work to structured processes. Flexible across evenings/weekends per rota.

Desirable

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Experience in an aesthetic/dermatology/medical spa environment.

Prior responsibility for stock control, KPI tracking, or reporting. Experience supporting or mentoring colleagues / new starters.

Values Fit

You're motivated by doing great work with great people; you take ownership, welcome feedback, and love seeing satisfied patients and strong results. If you naturally align personal success with team and business goals and care about the details that build trust, you'll thrive here.

How to Apply

Please email your CV and a short cover statement to info@dr-emma.co.uk with subject line: Clinic Coordinator Maternity Cover - Newry.

In your cover note, briefly address:?????

1.????Your relevant clinic/patient-facing or coordination experience.??????

2.????A moment you improved a patient/customer journey or solved an operational bottleneck.??????
3.????How your personal values align with our clinic vision.??????

4.????Your availability / notice period and any rota constraints.

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 24,420.00-47,027.45 per year

Work Location: In person

Reference ID: Clinic Co-ordinator
Expected start date: 01/10/2025